Samsung smart watch strap or band falls off
It is frustrating when your smart watch falls off unexpectedly. The good news is this usually only happens if the band or strap is not installed properly, or when wearing the watch improperly. However, the band or strap should be replaced if it's damaged or it will not stay attached to your watch.
How would you like to contact us?
Get support from Samsung Experts and Samsung Care Pros Or Text HELP to 62913
Help with your Order
Your order, returns, refunds and trade-in questions answered
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help