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My repair status

Check the status of your ongoing repairs or review previous service records.
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Contact history

See the full history and details of your contacts for reference.
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samsung pros

We got you

We’re here to make sure you’re taken care of, with convenient service options.
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Care Service Awards

The Care Service Award honors outstanding compassionate and innovative care services.
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Simulator

Explore step-by-step hardware and software features with our simulators.
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Care YouTube

Watch our helpful videos to get the most out of your Samsung products.
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Community

Samsung Members Community: Explore. Engage. Belong.
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Social

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User manual & Download
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                What is your carrier type?

                Carrier is a wireless service provider and wifi is a product without a carrier.

                  Enter serial number

                  Serial number is a 11 digit code.

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                  Enter your IMEI number

                  Your IMEI number is a 15-digit code. Check Settings or dial *#06# to find it.

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                  What’s your model code?

                  A unique ID that tells us exactly which product you have

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                  SUPPORT ALERT

                  Under System Maintenance

                  We are currently undergoing a system maintenance to enhance our customer experience. Please check back in a few hours. Thank you for your patience.

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                  Below is a summary of your support and any additional information you may need.
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                  Contact Samsung Support

                  Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.

                  **Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

                  1 Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index.  Visit The American Customer Satisfaction Index (ACSI) for more information.

                  * Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. Visit The American Customer Satisfaction Index (ACSI) for more information.

                  ‡ Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.