Play Store Stuck on Starting Download
If you're getting stuck trying to download from the Play Store, make sure your phone's internet connection is stable. Also, if you're downloading a purchased app, confirm that your credit card information is up to date on your Google account. If none of these apply to you, please follow the steps below to troubleshoot.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.
Text SMSCARE to 62913 to receive live support 24/7*