Moisture in the USB Charging Port for Water Resistant Devices
Samsung phones will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion. You will still be able to charge with a wireless charger.
A popup message will display in the event a charger is plugged in while moisture is present in the charging port.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.
Text SMSCARE to 62913 to receive live support 24/7*