Samsung Pass FAQs for the phone

Samsung Pass makes signing into different accounts and apps much easier on the phone. You won't have to constantly type in your username and password.

Bixby alarm is not working

Bixby alarm reads the time, weather, and news when your normal alarm goes off. However, it only sounds on the first ring. If you snooze the alarm, it will only play background music the next time it rings.

Samsung phone is not recognizing fingerprints

Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider.

App icon badges are not appearing on Samsung phone

An icon badge displays as a small circle or a number on the corner of an app's icon. Badges are based on notifications - if an app has one or more notifications, it will have a badge. Some apps will combine multiple notifications into one, and may only show the number 1. Other times, the badge may go away if you clear your notifications.

Video distortion on the edge of Samsung phone's screen

Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. This can occur due to the nature of the curved edges or a phenomenon called White Angular Dependency, which can cause the curved sections of the screen to appear darker or tinted. Th

Galaxy phone or tablet displays volume limit reached message

The Media volume limiter feature on your phones or tablets prevents the volume from rising above a set level to protect your ears from hearing damage. The limitation is only applied when you use headphones or Bluetooth speakers, and can be protected by a PIN. If the feature is on, a "Volume limit reached" popup will appear each time you increase th

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