Skip to content Skip to accessibility help

Choose your location or language

This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. See our privacy policy here.

Close Close

Want to get hands-on with latest Galaxy device?

Come meet a Samsung representative for your S10 purchase

A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out.
Please share your ZIP Code to find a nearby Best Buy to try out your next phone.

A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device.
Please share your ZIP Code to find a nearby Best Buy location

sales rep

, our Samsung representative, wants to know about you so they can assist you better.

, our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device.

NO, THANKS NO, THANKS

By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Message and data rates may apply.

thankyou-mark

We will see you soon!

sales rep

, our Samsung representative will be in touch with you.

Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free.

  1. Home
    2. /
  2. Samsung Pass FAQs for the phone

Samsung Pass FAQs for the phone

Samsung Pass makes signing into different accounts and apps much easier on the phone. You won't have to constantly type in your username and password.

Related Content
Forgot Samsung Pay PIN
Forgot Samsung Pay PIN
If you forget your PIN for Samsung Pay, you will need to reset the Samsung Pay app. When you do this, all payment cards, membership cards, and rewards will be removed from the phone. This will not delete the Samsung account or any data from the account, including synced cards and rewards. 
 Audio stops playing on Samsung mobile devices or accessories
Audio stops playing on Samsung mobile devices or accessories
If your phone or tablet is running Android 9.0 (Pie), audio playback may stop after a brief time if the device or app goes to sleep. Whether you're streaming music from third-party apps like Spotify, using your new Galaxy Buds, or listening to audio files on your phone, you'll need to update the sleeping apps settings on your device to prevent this
 App icon badges are not appearing on Samsung phone
App icon badges are not appearing on Samsung phone
An icon badge displays as a small circle or a number on the corner of an app's icon. Badges are based on notifications - if an app has one or more notifications, it will have a badge. Some apps will combine multiple notifications into one, and may only show the number 1. Other times, the badge may go away if you clear your notifications.
 Dropped calls on a Samsung phone
Dropped calls on a Samsung phone
If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software up
 Apps Are Not Full Screen on Phone
Apps Are Not Full Screen on Phone
Some apps may not be optimized for the size of the Infinity Display, and may not completely fill the screen. Many apps can be resized to take full advantage of the expanded aspect ratio. There are a couple of options to change the apps to full screen. One is to change the scale while running the app and the other is to change Enable full screen set
Share Video
6 people found this helpful.
Was this content helpful?

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/samsung

Message Us

Live Chat support with a Samsung Care Pro.

24 HOURS 7 DAYS A WEEK
Message Us

Help with new/existing order

(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week

ORDER SUPPORT

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS
Contact
  • Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
  • General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
  • Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
  • Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE