Video distorted on the edge of a Samsung phone screen

Video distortion on the edge of Samsung phone's screen

Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. This can occur due to the nature of the curved edges or a phenomenon called White Angular Dependency, which can cause the curved sections of the screen to appear darker or tinted. This is a normal phenomenon that happens with Organic LEDs.

Samsung DeX mode will not start

On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Typically only phones that are issued and administrated by a business will be customized with Knox. When trying to use DeX, the phone will simply mirror its screen to the monitor. You'll need to check if the phone was configured this way, and if it was, yo

S Pen is not recognized by Galaxy phone or tablet

There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen.

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Reset Bixby on your Samsung phone or tablet

Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps.

Samsung phone is not recognizing fingerprints

Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider.

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