Unable to unlock Galaxy phone or tablet's screen
If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Sometimes you may be prompted to try an alternate method, like your password.
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Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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1-800-726-7864
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