Manage Samsung phones or tablets with device administrators

Select Samsung devices provide corporations the ability to manage devices distributed to employees and adjust their authorization options. This includes the ability to turn off access to the Play Store, Samsung Apps, and the ability to install certain third-party apps.

Samsung DeX mode will not start

On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Typically only phones that are issued and administrated by a business will be customized with Knox. When trying to use DeX, the phone will simply mirror its screen to the monitor. You'll need to check if the phone was configured this way, and if it was, yo

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Unable to add Google account to Samsung phone or tablet

If you're running into errors when trying to set up a Google account on your phone or tablet, please make sure you are performing the right steps and have all the correct settings. It's possible that you are doing the steps incorrectly, have accidentally denied access to your device, or have 2-Step Verification enabled for Google.

Samsung phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.

Manually add a Wi-Fi network to your Galaxy phone or tablet

If your phone or tablet won't connect wirelessly to a Wi-Fi network, you can connect it manually. However, you still need to make sure that you're in range of your Wi-Fi network and that your access point or router is working properly.

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Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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Give us a call 1-800-SAMSUNG (1-800-726-7864)
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Manage Samsung phones or tablets with device administrators

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