Bixby Home isn't appearing

Bixby Home, which only works with the default launcher, can be turned on and off. If you aren't seeing it, it's possible that you accidentally turned it off when managing your Home screen layout.

Turn Bixby Features On or Off on the Phone or Tablet

Two of Bixby's core features are Bixby Voice and Bixby Home. When it's turned on, Bixby Voice lets you communicate with Bixby. On the other hand, Bixby Home gives you a summary of your recent activity and suggests new features to you. If desired, you can turn these features on or off at any time.

Phone screen doesn't turn off or on during calls

When you are on a call, the screen will turn off when you hold the phone to your ear, and then turn on when you move the phone away. If there is something interfering with the proximity sensor, the screen may not respond as expected.

TV has no picture or a black screen

A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to trouble

Bixby alarm is not working

The Bixby alarm reads the time, weather, and news when your normal alarm goes off. However, it only sounds on the first ring. If you snooze the alarm, it will only play background music the next time it rings.

Samsung SmartThings hub does not appear in SmartThings

You cannot add or manage your hub and devices if the hub doesn't appear in the SmartThings app, or if the built-in SmartThings Hub for SmartThings Wifi or Connect Home is turned off. Any devices previously connected to SmartThings will disappear in the app. To solve the problem, restart the hub and/or app, and making sure your network is working fi

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)

MOBILE: 24 HOURS, 7 DAYS A WEEK ALL OTHER: M-F 8-12AM/S-S 9AM-11PM, APPLIANCES 6PM ET Printer support visit: hp.com/support/samsung

Contact

Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864

Bixby Home isn't appearing

How would you like to contact us?

SHOP

SUPPORT

OFFERS

ABOUT US

FOR BUSINESS

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification