A Samsung TV properly mounted on its stand

TV stand is loose

Unless you wall mount your TV, the stand is the most important part of keeping your new awesome Samsung TV right where you want it, safe and secure from tipping over and damaging itself. If your stand is loose then that's an immediate sign that something about the installation was incorrect and it's critical that you review the installation and confirm that you have followed the steps, precisely and in order. Your TV comes with a Quick Setup Guide specific to your model, but here we will cover the basics of the process.

Samsung TV or TV speakers make an abnormal noise

The only noise you should hear from your TV or Odyssey Ark gaming screen is the sound of whatever you're watching. If you hear a cracking or popping noise, it could be due to temperature changes. A buzzing, crackling, or humming noise could be caused by electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep

discovery+ app issues on a Samsung TV or projector

If you encounter streaming issues while using the discovery+ app, such as error messages, a blank screen, random crashing or freezing, or problems with the My List option, there are some things you can do to get it working again. Restarting the app, clearing the app's data, and checking your internet connection are a few of the steps you can take t

Someone already registered this device error when adding TV or projector to SmartThings

If your TV, Odyssey Ark gaming screen, or projector is still registered to an older SmartThings account or if you accidentally added it to the wrong account, you can easily reset it and transfer it. All you need to do is add the TV/projector to your new account and the SmartThings app will take care of the rest for you.

There is a problem with the picture on my TV or projector

If you’re experiencing picture issues with your TV, Odyssey Ark gaming screen, or projector such as freezing, a flickering or cloudy screen, or distorted colors, you can solve them using a few different methods. Running a picture test, doing an HDMI test, and updating the firmware can help you determine how to fix the problems.

Samsung TV or projector turns on or off by itself

For your convenience, there are many ways for your TV, Odyssey Ark gaming screen, or projector to connect with other devices and automatically turn on or off when needed. However, if it is turning off and on continuously, there are one or two simple actions you can take to fix it. The first step is unplugging the TV, gaming screen, or projector.

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