A Samsung TV properly mounted on its stand

TV stand is loose

Unless you wall mount your TV, the stand is the most important part of keeping your new awesome Samsung TV right where you want it, safe and secure from tipping over and damaging itself. If your stand is loose then that's an immediate sign that something about the installation was incorrect and it's critical that you review the installation and confirm that you have followed the steps, precisely and in order. Your TV comes with a Quick Setup Guide specific to your model, but here we will cover the basics of the process.

Apple TV app opens on the TV, but I am having a problem in the app

If the Apple TV app opens on your Samsung TV, but you are having an issue with your AppleID, a video that won't play, a purchase not showing up, or some other issue, let us point you in the right direction for support.

The Samsung remote is not working

Troubleshooting your remote depends on the issue that you're having with it. If it seems like it's pressing buttons by itself, it may actually be that your remote's buttons are dirty. And if it won't work when you try to use it on your TV, Odyssey Ark gaming screen, or projector, there's a quick check you can perform to figure out if it's your remo

MHL device not recognized by the TV

MHL (Mobile High-Definition Link) links your devices with a cable to increase communication speed and also allow charging of your device. If your MHL device is not recognized by the TV, first confirm your device supports MHL, and then check that it is connected properly. If your MHL device connects but some apps don't work, there's an issue with MH

Samsung TV won't find or connect to my Wi-Fi network

If your Samsung TV, Odyssey Ark, or projector is experiencing connectivity issues and cannot connect to your Wi-Fi network, there are some important things to check to determine whether the issue is with your TV, or with your network. Follow this guide to restore the internet connection on your TV and establish seamless functionality.

discovery+ app issues on a Samsung TV or projector

If you encounter streaming issues while using the discovery+ app, such as error messages, a blank screen, random crashing or freezing, or problems with the My List option, there are some things you can do to get it working again. Restarting the app, clearing the app's data, and checking your internet connection are a few of the steps you can take t

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