A Samsung TV properly mounted on its stand

TV stand is loose

Unless you wall mount your TV, the stand is the most important part of keeping your new awesome Samsung TV right where you want it, safe and secure from tipping over and damaging itself. If your stand is loose then that's an immediate sign that something about the installation was incorrect and it's critical that you review the installation and confirm that you have followed the steps, precisely and in order. Your TV comes with a Quick Setup Guide specific to your model, but here we will cover the basics of the process.

TV displays an error message

The TV may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the TV to display each of these error messages are available in this guide.

TV makes an abnormal noise

The only noise you should hear from your TV is the sound of whatever you're watching. If you hear a cracking or popping noise, it could be due to temperature changes. A buzzing, crackling, or humming noise could be caused by electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep it quiet.

Samsung TV won't turn on

Troubleshooting a TV that won't turn on can be tricky. In some situations, it may actually be on, but just showing you a black screen. The key is the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red sta

The Samsung remote is not working

Troubleshooting your remote depends on the issue that you're having with it. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault.

There is a problem with the picture on my TV

Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. Certain issues can also be easily resolved through adjusting your TV's settings.

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