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TV stand is loose

Unless you wall mount your TV, the stand is the most important part of keeping your new awesome Samsung TV right where you want it, safe and secure from tipping over and damaging itself. If your stand is loose then that's an immediate sign that something about the installation was incorrect and it's critical that you review the installation and confirm that you have followed the steps, precisely and in order. Your TV comes with a Quick Setup Guide specific to your model, but here we will cover the basics of the process.

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TV displays an error message
TV displays an error message
The TV may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the TV to display each of these error messages are available in this guide.
 TV has no picture or a black screen
TV has no picture or a black screen
A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to trouble
 The device does not respond to the remote at all
The device does not respond to the remote at all
When the remote isn't working, it could be due to dead batteries, the IR sensor on the remote is failing, or the remote sensor on the device (TV, Soundbar, Blu-player, etc) is failing. Let us help you determine the problem.
 TV is automatically changing the source or volume
TV is automatically changing the source or volume
If the TV is automatically changing the source, channel, or volume, there could be a problem with the remote control or touch panel on the TV. Let us show you how to determine what is causing the issue.
 TV has no sound or sound drops out
TV has no sound or sound drops out
As beautiful as the image on your screen is, sound still remains an important function, or you won't get the full experience of your favorite show or movie. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo
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