A Samsung TV properly mounted on its stand

TV stand is loose

Unless you wall mount your TV, the stand is the most important part of keeping your new awesome Samsung TV right where you want it, safe and secure from tipping over and damaging itself. If your stand is loose then that's an immediate sign that something about the installation was incorrect and it's critical that you review the installation and confirm that you have followed the steps, precisely and in order. Your TV comes with a Quick Setup Guide specific to your model, but here we will cover the basics of the process.

TV has grayed out menu options

If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It just means certain settings or options aren't available based on the current source, settings, or connections. For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out since those o

MHL device not recognized by the TV

MHL (Mobile High-Definition Link) links your devices with a cable to increase communication speed and also allow charging of your device. If your MHL device is not recognized by the TV, first confirm your device supports MHL, and then check that it is connected properly. If your MHL device connects but some apps don't work, there's an issue with MH

TV does not connect to the internet

If your TV won't connect to the internet, you should perform a network status test to help you choose which guide you need. Navigate to Settings > General > Network > Network Status and run the test. Pay close attention to any error messages, and whether there is an X between the TV and the router or between the router and the globe.

TV won't turn on

Troubleshooting a TV that won't turn on can be tricky. In some situations it may actually be on, but just showing you a black screen. The key is the standby light, a little light at the edge of the TV that you aim the remote at. In normal use, the standby light is on when the TV is off (indicating the TV is on standby), and the standby light is off

Apple TV app is not working

Apple TV is a brand new app that offers a ton of entertainment opportunities on your Samsung TV. If you are having any problems with the Apple TV app, check if your TV needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support.

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