A Samsung TV properly mounted on its stand

TV stand is loose

Unless you wall mount your TV, the stand is the most important part of keeping your new awesome Samsung TV right where you want it, safe and secure from tipping over and damaging itself. If your stand is loose then that's an immediate sign that something about the installation was incorrect and it's critical that you review the installation and confirm that you have followed the steps, precisely and in order. Your TV comes with a Quick Setup Guide specific to your model, but here we will cover the basics of the process.

Voice on TV or projector announces everything I do

Samsung provides many accessibility options for our customers. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. Turning off the feature will stop the device from narrating or announcing the names of everything t

TV takes a long time to turn on or has other random glitches

Your Smart TV or Odyssey Ark gaming screen uses memory just like your phone or PC. The more apps you run on your TV, the more memory it uses and when the memory gets low, it can start to run a little slow. It may take a while to turn on, the apps may take longer to start, or the menu may take longer to load. Let us show you how to cold boot or disc

On-screen keyboard does not appear on the TV

If the on-screen keyboard does not appear when you are searching on your TV, entering a Wi-Fi password, entering a network name, or entering a channel number resetting, then pairing the remote again could help.

The Samsung remote is not working

Troubleshooting your remote depends on the issue that you're having with it. If it seems like it's pressing buttons by itself, it may actually be that your remote's buttons are dirty. And if it won't work when you try to use it on your TV, Odyssey Ark gaming screen, or projector, there's a quick check you can perform to figure out if it's your remo

Samsung TV won't turn on

Troubleshooting a TV or Odyssey Ark gaming screen that won't turn on can be tricky. In some situations, it may actually be on but just shows you a black screen. The key for TVs is the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the

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