Samsung Pay card does not appear when swiping up

Swiping up from the bottom of your screen is the quickest, most convenient way to pay using the Samsung Pay app. If the card you want to use isn't appearing, you can customize which cards are accessible from within the app.

Bixby alarm is not working

Bixby alarm reads the time, weather, and news when your normal alarm goes off. However, it only sounds on the first ring. If you snooze the alarm, it will only play background music the next time it rings.

Samsung phone is not recognizing fingerprints

Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider.

App icon badges are not appearing on Samsung phone

An icon badge displays as a small circle or a number on the corner of an app's icon. Badges are based on notifications - if an app has one or more notifications, it will have a badge. Some apps will combine multiple notifications into one, and may only show the number 1. Other times, the badge may go away if you clear your notifications.

Video distortion on the edge of Samsung phone's screen

Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. This can occur due to the nature of the curved edges or a phenomenon called White Angular Dependency, which can cause the curved sections of the screen to appear darker or tinted. Th

Galaxy phone or tablet displays volume limit reached message

The Media volume limiter feature on your phones or tablets prevents the volume from rising above a set level to protect your ears from hearing damage. The limitation is only applied when you use headphones or Bluetooth speakers, and can be protected by a PIN. If the feature is on, a "Volume limit reached" popup will appear each time you increase th

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK

Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

START CONVERSATION

Social Support

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS

Contact

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help

What are you looking for?

Samsung Pay card does not appear when swiping up

How would you like to contact us?

Message Us

Request Service

Help with your Order

Message Us

Social Support

Ask the Community

Question about a promotion?

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification