Laundry is stained or damaged after wash

It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't actually caused by your washer. Routine maintenance and cleaning, combined with the proper use of additives, will often correct and prevent the issue.

My washing machine had an error code, but now it is gone

If you received an error code on your washing machine, but it has since cleared and your washing machine is still having an issue, you can look it up by entering diagnostic mode. The process depends on whether your washer has a digital display or not.

Detergent, bleach, softener, or water remains in the detergent drawer

A little bit of water in your detergent drawer after a cycle completes is normal, but if a lot of water or detergent is still in the drawer, you should make sure your washer is level and clean the detergent drawer.

Washing machine is noisy

Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Since noises can be hard to put into words and come in so many varieties, it would be impossible to list every possible way to describe every noise your washer might make. So, to identify the proper troubleshooting steps, you'll want to pick the

Washer door is locked

Your washer door locks to prevent water from coming out (especially for front load models). Child Lock also will lock the door on some models, like front loaders. Normally waiting for the cycle to end is all you need to do to unlock the door, or turn your washer on if it's off. If you get stuck, though, you can drain the water from front load washe

Washer buttons won't work

If your washer won't start, the buttons won't work, or the control knob won't select a different cycle, you probably have Child Lock turned on. If your Child Lock icon is lit or flashing, this confirms it. Turning Child Lock off will usually take care of your problem.

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Laundry is stained or damaged after wash

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