
TV issues caused by damaged Invisible Connection cable

The Invisible Connection cable connects the TV to the One Connect Box. If the cable is bent, broken, pinched, kinked, frayed, pressed (such as beneath a heavy object), or damaged in any way, it can cause several different issues. This guide outlines the possible issues that can occur and ways to prevent the cable from being damaged.
How would you like to contact us?
Request Service
Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool
Message Us
Text SMSCARE to 62913 to receive live support 24/7*
-
Give us a call 1-800-SAMSUNG (1-800-726-7864)
-
Mobile Support 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
-
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
-
Order Support Order Help