TV with a One Connect cable running down and behind a cabinet, where no one can see it

TV issues caused by damaged Invisible Connection cable

The Invisible Connection cable connects the TV to the One Connect Box. If the cable is bent, broken, pinched, kinked, frayed, pressed (such as beneath a heavy object), or damaged in any way, it can cause several different issues. This guide outlines the possible issues that can occur and ways to prevent the cable from being damaged.

Poor video and sound quality when connected by HDMI

When your TV has no picture, no sound, intermittent sound drop, or intermittent picture noise, and you're watching something from a device connected by an HDMI cable, one of the simplest potential causes of the issue is that the cable is low quality. Since replacing the cable with a higher quality one isn't always easy or convenient, Samsung 2019 S

Smart Device message keeps appearing on my TV

If you've been seeing a notification on your TV saying that a Smart Device wants to connect, you might be frustrated that it keeps returning even if you Allow or Deny it. Turns out, this message is actually caused by Facebook on your phone.

Someone already registered this device error when adding TV to SmartThings

If you experience issues registering the TV to your Samsung account when adding it to SmartThings, you will need to update the account for the TV on the phone you're currently using.

There is a problem with the picture on my TV

Samsung prides itself on being a leader in TV technology and image quality, so if your TV isn't in tip top shape then we want to help you get it there. Fortunately, your TV comes with a picture test which can immediately identify whether the screen problem is actually due to your TV or not. Some issues can also be resolved through adjusting setting

My TV does not see my home network

If your TV is not able to detect your network or any networks, there are a few things to check to determine if the issue is with your TV or with your network equipment. This guide will help you check your equipment to solve the problem.

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TV issues caused by damaged Invisible Connection cable

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