TV with a One Connect cable running down and behind a cabinet, where no one can see it

TV issues caused by damaged Invisible Connection cable

The Invisible Connection cable connects the TV to the One Connect Box. If the cable is bent, broken, pinched, kinked, frayed, pressed (such as beneath a heavy object), or damaged in any way, it can cause several different issues. This guide outlines the possible issues that can occur and ways to prevent the cable from being damaged.

QLED or Frame TV displays a white screen when accessing Ambient mode

If your QLED or Frame TV is displaying a white screen. Many times, this is a result of Ambient mode and can be easily fixed without the need for service.

Poor video and sound quality when connected by HDMI

When your TV has no picture, no sound, intermittent sound drop, or intermittent picture noise, and you're watching something from a device connected by an HDMI cable, one of the simplest potential causes of the issue is that the cable is low quality. Since replacing the cable with a higher quality one isn't always easy or convenient, Samsung 2019 S

Cannot enable HDR on Samsung TV in Windows 10

We want you to experience all that your TV has to offer, even when connected to a computer. Windows 10 comes with HDR features but in order for them to work with your TV, the proper resolution needs to be set. By creating a custom resolution on your computer and then enabling the proper setting on your TV, you will be enjoying HDR again.

Smart Device message keeps appearing on my TV

If you've been seeing a notification on your TV saying that a Smart Device wants to connect, you might be frustrated that it keeps returning even if you Allow or Deny it. Turns out, this message is actually caused by Facebook on your phone.

Someone already registered this device error when adding TV to SmartThings

If you experience issues registering the TV to your Samsung account when adding it to SmartThings, you will need to update the account for the TV on the phone you're currently using.

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