Samsung TV with Mode Not Supported error message

TV or projector displays an error message

The TV, smart monitor, or projector may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide.

Samsung Freestyle won't find or connect to my Wi-Fi network

If The Freestyle projector does not see your Wi-Fi network or will not connect to the Wi-Fi network, there are a few things to check to determine if the issue is with The Freestyle or with your network equipment. This guide will help you check your equipment to solve the problem.

Apple TV app is not working on Samsung TV or projector

Apple TV offers a ton of entertainment opportunities on your Samsung TV, Odyssey Ark smart monitor, or projector. If you are having any problems with the Apple TV app, check if your screen needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support.

Cannot find apps on Samsung TV, projector, or Blu-ray player

When an app seems to be missing from your TV/Smart monitor/projector or you can't find it, it may have been retired. Apps are retired to help us focus our resources on further developing and improving the user experience on current and future devices. This puts us and our App partners in the best position to grow the services and the apps offered e

Issues with Peacock app on Samsung TV

Peacock is a streaming service and app brought to you by NBCUniversal. If you are having any difficulty with the app freezing, crashing, or not launching on your Samsung TV we can help. Note: A Samsung Account and internet connection are required.*

TV is stuck in Retail store Demo mode

If your TV or Odyssey Ark gaming screen is always playing an advertising video or if its settings keep reverting back to their defaults, it's probably in Retail mode or Demo mode. This setting is used to show off the product at retail stores. To make your it operate regularly, you'll need to set it to Home mode.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact