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  2. Reset the Welcome Code

Reset the Welcome Code

The SmartThings Hub v2 (2015) and the SmartThings Hub v1 (2013) are each given a unique 6-character Welcome Code that is required to activate the Hub. The SmartThings Hub v3 (2018) and SmartThings Wifi do not use Welcome Codes.

Related Content
Cannot Activate the SmartThings Hub
Cannot Activate the SmartThings Hub
To add compatible SmartThings devices to the Wi-Fi Hub with the SmartThings app, the SmartThings Hub must be activated in the SmartThings app. You cannot activate a hub using a web browser. If the SmartThings Hub cannot be activated, there may be an issue with the SmartThings app or the Wi-Fi Hub. Try updating the app, uninstalling and reinstalling
 Cannot Complete SmartThings Hub (2018) Setup
Cannot Complete SmartThings Hub (2018) Setup
If you want to set up the SmartThings Hub (2018), you must do so using the SmartThings app on your phone. When beginning the setup, you will have the option to complete it via Wi-Fi or Ethernet. If you encounter issues during the setup process, follow the steps below.
 Wi-Fi hub doesn't appear or is discovered in the SmartThings app
Wi-Fi hub doesn't appear or is discovered in the SmartThings app
If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on ag
 LED Indicator on the Wi-Fi and SmartThings Hub
LED Indicator on the Wi-Fi and SmartThings Hub
There are several versions of the Wi-Fi and SmartThings Hub. Each Hub has an LED indicator located on the front of the Hub that displays a series of colors. Keep reading to learn about the LED indicator light and behavior you may see during setup or every day operations on the Wi-Fi and SmartThings hub.
 ZigBee device is not working with Samsung SmartThings hub
ZigBee device is not working with Samsung SmartThings hub
If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.
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