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  2. Check the hub's firmware version

Check the hub's firmware version

SmartThings will occasionally push firmware updates to active hubs to improve performance. You can check the hub's firmware version using the app or the IDE Portal.

Related Content
Z-Wave and Zibgee Technologies
Z-Wave and Zibgee Technologies
SmartThings uses wireless technologies to communicate with connected smart devices. These technologies are Z-Wave and ZigBee that use radio frequency communication protocols. Continue with this guide to view frequently asked questions about Z-Wave and ZigBee.
 SmartThings Tracker Location is Inaccurate
SmartThings Tracker Location is Inaccurate
Since the SmartThings Tracker uses GPS and LTE technology, it can be tracked anywhere when it's within range of a cellular connection. In the SmartThings app, a circle will appear around the estimated area when the tracker's location is being reported. However, there may be slight variations to estimate the tracker's location, but the circle in the
 Sub Hub Creates New Network Instead of Extending
Sub Hub Creates New Network Instead of Extending
If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.
 Reboot the SmartThings Hub
Reboot the SmartThings Hub
If you are experiencing some trouble with your SmartThings Hub, such as devices are not responding or the Hub is offline, sometimes a simple reboot can resolve the issue.
 Factory Reset on your hub
Factory Reset on your hub
If you need to completely redo your SmartThings configuration and start from scratch, or just tot reset your hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire hub.
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