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Is My Hub up to Date

SmartThings will occasionally push firmware updates to active Hubs to improve performance. Learn how to check your Hub's firmware version.

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Firmware Updates for SmartThings Sensors, Outlets and Buttons
Firmware Updates for SmartThings Sensors, Outlets and Buttons
Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. This will ensure they have the best performance.
 Sub Hub Creates New Network Instead of Extending
Sub Hub Creates New Network Instead of Extending
If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.
 Z-Wave and Zibgee Technologies
Z-Wave and Zibgee Technologies
SmartThings uses wireless technologies to communicate with connected smart devices. These technologies are Z-Wave and ZigBee that use radio frequency communication protocols.
 Zigbee Device Is Not Recognized or Will Not Connect to the Hub
Zigbee Device Is Not Recognized or Will Not Connect to the Hub
If your Zigbee device is not connecting to your Hub, the issue may be caused by several factors. For example, the device may be too far away from the Hub or it may be connected to another Zigbee device. Keep reading to learn how to identify the problem and follow the troubleshooting steps to get your Zigbee devices reconnected to your Hub.
 SmartThings Tracker Location is Inaccurate
SmartThings Tracker Location is Inaccurate
Since the SmartThings Tracker uses GPS and LTE technology, it can be tracked anywhere when it's within range of a cellular connection. In the SmartThings app, a circle will appear around the estimated area when the tracker's location is being reported. However, there may be slight variations to estimate the tracker's location, but the circle in the
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