Double NAT Issues with Connect Home and Another Router

Creating a Dedicated Network for Smart Devices To allocate a separate network for your smart devices, you can switch your network mode to Router Only. Here’s how: Ensure the Plume Wi-Fi app is installed and operational on your phone. Open the SmartThings app, access the Menu (represented by three horizontal lines), and select All devices. Choose yo

If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.

SmartThings Wi-Fi Hubs support IP reservation and port forwarding. Port forwarding, or port mapping, is an application of network address translations (NAT) that makes a device on your home network remotely accessible to devices over the internet by remapping the destination of communication to an internal host. Learn how to set up IP reservation a

Set up using a PPPoE When you use the SmartThings app to set up SmartThings Wifi, it should automatically connect. However, if you receive a message that SmartThings Wifi can’t connect to the internet, you will need to enter your IP address manually. If you’re using a PPPoE, follow these steps to manually set your IP address: On your phone, tap Set

Factory reset for a fresh start A factory reset can often resolve persistent issues by restoring The Freestyle's settings (except network settings) to their original state. Initiate the reset: Use the remote to press and hold the Home button until the quick settings menu appears. Navigate to All Settings > General & Privacy > Reset. Complete the pr