The Connect Home sub-hub(s) appear as unavailable

If your SmartThings Wifi or Connect Home sub Hub(s) appear as unavailable when you access the Wi-Fi Hub's detail page, check the distance between your Hubs. It's possible that your sub Hub is too far away from the main Hub or you just simple need to reboot them.

Create a mesh network with SmartThings Wifi

Create a mesh network Unlike your old router, SmartThings Wifi works on an open mesh Wi-Fi platform in partnership with Plume. It also uses adaptive mesh technologies to keep your Wi-Fi strong in every corner of your home. You can set up your own mesh network with SmartThings Wifi, and connect up to 31 hubs! Here’s how to choose the best placement

Factory reset or reboot your SmartThings Hub

Factory reset your SmartThings Hub You can manually reset the hub if needed. However, the process will be a little different depending on what kind of hub you have. SmartThings Hub (2018) First, unplug the power cable from the back. Then, using a pin or similar tool, hold down the RESET button. Continue to hold the button while reinserting the powe

Discover the new features on Family Hub 7.0

What's new for 7.0 SmartThings Hub integration Now your fridge can act as a SmartThings Hub, helping your various smart devices around your home communicate their signals stronger and more effectively! Just by installing the update, your Wi-Fi-based SmartThings devices will be immediately supported, but there's also a dongle which will soon be avai

Manage photos and videos on your Family Hub smart fridge

Add photos or videos to the Family Hub If a picture or video would go perfectly on your Home screen, you can upload it to the Family Hub panel. Navigate to and open the SmartThings app on your phone. If your fridge isn't marked as a favorite device, then tap Devices, and then tap the location or room if needed to navigate to your fridge. Tap your f

Z-Wave Device Is Not Recognized or Will Not Connect to the Hub

If your Z-Wave device is not connecting to your Hub, the device may be too far away from the Hub, or you may need to reboot the Hub or perform a Z-Wave exclusion. Keep reading to learn how to identify and solve the problem.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact