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  2. The Connect Home sub-hub(s) appear as unavailable

The Connect Home sub-hub(s) appear as unavailable

If your SmartThings Wifi or Connect Home sub Hub(s) appear as unavailable when you access the Wi-Fi Hub's detail page, check the distance between your Hubs. It's possible that your sub Hub is too far away from the main Hub or you just simple need to reboot them.

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 Samsung SmartThings Wi-Fi hub is frozen
Samsung SmartThings Wi-Fi hub is frozen
If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.
 Wi-Fi hub doesn't appear or is discovered in the SmartThings app
Wi-Fi hub doesn't appear or is discovered in the SmartThings app
If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on ag
 Internet problems with your Wi-Fi hub
Internet problems with your Wi-Fi hub
Learn about internet problems with SmartThings Wifi and Connect Home, including your network connection disconnecting, loss of internet access, or when the Hub doesn't appear to be connected with a router.
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A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up
If you see a message that says, "A cable may not be properly connected" when setting up SmartThings Wifi or Connect Home Hub, you’ll need to check the ethernet cable connection.
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