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Samsung TV has no picture or a black screen

If your TV or Odyssey Ark gaming screen is turned on and is producing sound but has a black screen, the issue could be with your external device and not your TV. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn't connected to one, you can try other methods, such as checking your connections and cables.

Samsung TV has no picture or shows a black screen

If your TV or Odyssey Ark gaming screen is turned on and producing sound but has a black screen, the issue could be with your external device. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn't connected to one,

TV issues caused by damaged Invisible Connection cable

The Invisible Connection cable connects the TV or Odyssey Ark gaming screen to the One Connect Box. If the cable is bent, broken, pinched, kinked, frayed, pressed (such as beneath a heavy object), or damaged in any way, it can cause several different issues. This guide outlines the possible issues that can occur and ways to prevent the cable from b

Samsung TV won't find or connect to my Wi-Fi network

If your Samsung TV, Odyssey Ark, or projector is experiencing connectivity issues and cannot connect to your Wi-Fi network, there are some important things to check to determine whether the issue is with your TV, or with your network. Follow this guide to restore the internet connection on your TV and establish seamless functionality.

There is a problem with the picture on my TV or projector

If you’re experiencing picture issues with your TV, Odyssey Ark gaming screen, or projector such as freezing, a flickering or cloudy screen, or distorted colors, you can solve them using a few different methods. Running a picture test, doing an HDMI test, and updating the firmware can help you determine how to fix the problems.

Apple TV app opens on the TV, but I am having a problem in the app

If the Apple TV app opens on your Samsung TV, but you are having an issue with your AppleID, a video that won't play, a purchase not showing up, or some other issue, let us point you in the right direction for support.

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