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Samsung TV has no picture or a black screen

A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to troubleshoot.

TV displays an error message

The TV may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the TV to display each of these error messages are available in this guide.

Samsung TV won't find or connect to my Wi-Fi network

If your TV is not able to detect your network or any networks, there are a few things to check to determine if the issue is with your TV or with your network equipment. This guide will help you check your equipment to solve the problem.

Samsung TV HDMI ports are not working

If you have connected a device to your Samsung TV like an Xbox, a Playstation 4, Blu-ray player, cable box, or Roku and it does not show up on the screen, you could be having an issue with the HDMI ports on your TV. We need to check the external device, reconnect the HDMI cable, try a different HDMI cable, or even try a different HDMI port to get t

Samsung TV turns on or off by itself

For your convenience, there are many ways for your TV to connect with other devices and automatically turn on or off when needed. However, if your TV is turning off and on continuously, there are one or two simple actions you can take to fix it. The first step is unplugging the TV.

Apple TV app is not working on Samsung TV

Apple TV is a brand new app that offers a ton of entertainment opportunities on your Samsung TV. If you are having any problems with the Apple TV app, check if your TV needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support.

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