Samsung TV on a low coffee table in a minimalist, modern living room

TV has no picture or a black screen

A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to troubleshoot.

TV makes an abnormal noise

The only noise you should hear from your TV is the sound of whatever you're watching. If you hear some other kind of noise, it could be due to temperature changes or electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep it quiet.

TV won't turn on

Troubleshooting a TV that won't turn on can be tricky. In some situations it may actually be on, but just showing you a black screen. The key is the standby light, a little light at the edge of the TV that you aim the remote at. In normal use, the standby light is on when the TV is off (indicating the TV is on standby), and the standby light is off

There is a problem with the picture on my TV

Samsung prides itself on being a leader in TV technology and image quality, so if your TV isn't in tip top shape then we want to help you get it there. Fortunately, your TV comes with a picture test which can immediately identify whether the screen problem is actually due to your TV or not. Some issues can also be resolved through adjusting setting

TV has grayed out menu options

If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It just means certain settings or options aren't available based on the current source, settings, or connections. For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out since those o

TV stand is loose

Unless you wall mount your TV, the stand is the most important part of keeping your new awesome Samsung TV right where you want it, safe and secure from tipping over and damaging itself. If your stand is loose then that's an immediate sign that something about the installation was incorrect and it's critical that you review the installation and con

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)

MOBILE: 24 HOURS, 7 DAYS A WEEK ALL OTHER: M-F 8-12AM/S-S 9AM-11PM, APPLIANCES 6PM ET Printer support visit: hp.com/support/samsung

Message Us

Live Chat support with a Samsung Care Pro.

24 HOURS 7 DAYS A WEEK

Message Us

Help with new/existing order

(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week

ORDER SUPPORT

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

START CONVERSATION

Social Support

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS

Contact

Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864

TV has no picture or a black screen

How would you like to contact us?

Message Us

Help with new/existing order

SMS Chat

Social Support

Ask the Community

Question about a promotion?

SHOP

SUPPORT

OFFERS

ABOUT US

FOR BUSINESS

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification