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Manage devices with SmartThings

Cannot Connect or Discover Bluetooth Device in SmartThings

Manage devices with SmartThings

The SmartThings app can connect to a variety of Bluetooth devices without the need for a SmartThings Hub. If the app has trouble connecting or discovering Bluetooth devices, perform the steps below. Try to pair the devices after each step.

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TV does not show up during SmartThings discovery process
TV does not show up during SmartThings discovery process
You can connect your TV to the SmartThings app without using a SmartThings Hub. If the app has trouble connecting or discovering your TV, try to pair your phone and TV after each troubleshooting step.
 SmartThings Does Not Connect or Discover LAN Wi-Fi Devices
SmartThings Does Not Connect or Discover LAN Wi-Fi Devices
If the SmartThings app has trouble connecting or discovering a LAN device, perform the following. Try to connect the device to the app after each step.
 Firmware Updates for SmartThings Sensors, Outlets and Buttons
Firmware Updates for SmartThings Sensors, Outlets and Buttons
Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. This will ensure they have the best performance.
 ZigBee device is not working with Samsung SmartThings hub
ZigBee device is not working with Samsung SmartThings hub
If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.
 Z-Wave and Zibgee Technologies
Z-Wave and Zibgee Technologies
SmartThings uses wireless technologies to communicate with connected smart devices. These technologies are Z-Wave and ZigBee that use radio frequency communication protocols. Continue with this guide to view frequently asked questions about Z-Wave and ZigBee.
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