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  2. SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect

SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect

If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings.

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If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.
 Factory Reset on your hub
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If you need to completely redo your SmartThings configuration and start from scratch, or just tot reset your hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire hub.
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SmartThings uses wireless technologies to communicate with connected smart devices. These technologies are Z-Wave and ZigBee that use radio frequency communication protocols. Continue with this guide to view frequently asked questions about Z-Wave and ZigBee.
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Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. This will ensure they have the best performance.
 Sub Hub Creates New Network Instead of Extending
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If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.
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