Using key to press reset button on SmartThing Hub

Wi-Fi hub doesn't appear or is discovered in the SmartThings app

If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on again but devices connected to that hub will be deleted; expect for Wi-Fi/LAN devices.

Samsung SmartThings hub does not appear in SmartThings

You cannot add or manage your hub and devices if the hub doesn't appear in the SmartThings app, or if the built-in SmartThings Hub for SmartThings Wifi or Connect Home is turned off. Any devices previously connected to SmartThings will disappear in the app. To solve the problem, restart the hub and/or app, and making sure your network is working fi

Samsung SmartThings Wi-Fi hub is frozen

If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.

Internet problems with your Wi-Fi hub

Learn about internet problems with SmartThings Wifi and Connect Home, including your network connection disconnecting, loss of internet access, or when the Hub doesn't appear to be connected with a router.

Set up your SmartThings Hub

There are several different versions of the SmartThings Hubs, and Wi-Fi Hubs (with SmartThings built-in). These Hubs will instantly connect to different sensors, locks, light switches, outlets, thermostats, and other compatible devices in your home. These devices can then communicate with you to offer you home security, peace of mind, and limitless

ZigBee device is not working with Samsung SmartThings hub

If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)

MOBILE: 24 HOURS, 7 DAYS A WEEK ALL OTHER: M-F 8-12AM/S-S 9AM-11PM, APPLIANCES 6PM ET Printer support visit: hp.com/support/samsung

Message Us

Live Chat support with a Samsung Care Pro.

24 HOURS 7 DAYS A WEEK

Message Us

Help with new/existing order

(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week

ORDER SUPPORT

Social Support

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS

Contact

Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864

Wi-Fi hub doesn't appear or is discovered in the SmartThings app

How would you like to contact us?

Message Us

Help with new/existing order

Social Support

Question about a promotion?

SHOP

SUPPORT

OFFERS

ABOUT US

FOR BUSINESS

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification