Using key to press reset button on SmartThing Hub

Wi-Fi hub doesn't appear or is discovered in the SmartThings app

If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on again but devices connected to that hub will be deleted; expect for Wi-Fi/LAN devices.

Samsung SmartThings hub does not appear in SmartThings

You cannot add or manage your hub and devices if the hub doesn't appear in the SmartThings app, or if the built-in SmartThings Hub for SmartThings Wifi or Connect Home is turned off. Any devices previously connected to SmartThings will disappear in the app. To solve the problem, restart the hub and/or app, and making sure your network is working fi

ZigBee device is not working with Samsung SmartThings hub

If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.

Samsung SmartThings Wi-Fi hub is frozen

If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.

SmartThings Wifi advanced network settings

Creating a Dedicated Network for Smart Devices To allocate a separate network for your smart devices, you can switch your network mode to Router Only. Here’s how: Ensure the Plume Wi-Fi app is installed and operational on your phone. Open the SmartThings app, access the Menu (represented by three horizontal lines), and select All devices. Choose yo

Set up your SmartThings Hub, SmartThings Wifi, or Connect Home

Set up a regular SmartThings Hub Note: It is not recommended to add a SmartThings Hub to a location with an existing hub. When setting up your smart home, the first thing you should do is add your SmartThings Hub. Then, you'll be ready to connect all your smart home devices. Before you start, make sure you download the SmartThings app from the Play

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