Person sitting on a couch watching hockey on their Samsung TV

Samsung soundbar won't pair using Bluetooth

Bluetooth pairing was made to be simple and easy. Put both the soundbar and the TV, phone, or tablet in pairing mode, confirm a PIN if necessary, and that's it. If the pairing is not working, it is typically because it is being performed incorrectly, or the product may need to be reset, updated, or may not be compatible with the soundbar.

No sound from the home theater system

If you are not hearing any sound from your Home Theater System, it can ruin movie night. Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. There may also be a loose connection to correct.

Home theater system shuts down automatically or displays "Protection"

Your home theater system has built in overheating protection. If it gets too hot, it will shut itself down to prevent itself from melting. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet.

Samsung TV has low or no audio

Audio issues on a Samsung TV or Odyssey Ark can be frustrating. Fortunately, it's a common problem that usually has a straightforward solution. Samsung displays are equipped with a Sound Test that helps to identify the area of concern. From there, it will be important to check the connections, hardware, and settings in order to restore your device'

Samsung TV is not outputting 5.1 audio through the optical output

The optical audio output on the TV is capable of outputting 5.1 audio but only when the TV is decoding the audio signal. Our guide will help you determine when 5.1 will be available and with what audio cables.

Samsung TV or projector has low audio when watching movies

A common complaint when watching movies is that the sound is too low or the dialog is too hard to hear. This is because movies are recorded at a lower volume than normal TV. These tips can help make it easier to hear everything that is going on on your TV, projector, or Odyssey Ark gaming screen.

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