TV Has Grayed Out Menu Options
If a menu option is grayed out, certain conditions for those settings are not being met. For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out, since these require an active internet connection. Keep reading for some examples of conditions that will disable TV options.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.
Text SMSCARE to 62913 to receive live support 24/7*