TV or projector has grayed out menu options

If a menu setting is grayed out, this does not mean that something is wrong with your TV, smart monitor, or projector. It just means that a function or a certain setting is not available based on the current source, setting, or connections. For example, if your Samsung device is not connected to the Internet, the settings for Software Update or Contact Support will be grayed out since those options require an Internet connection.*

Samsung TV won't turn on

Troubleshooting a TV or Odyssey Ark gaming screen that won't turn on can be tricky. In some situations, it may actually be on but just shows you a black screen. The key for TVs is the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the

TV makes a cracking or popping sound

Hearing cracking or popping noises after you turn off the TV can be alarming. However, these are completely harmless and will not affect the TV. Here are a few tips to help reduce this from happening.

MHL device not recognized by the TV

MHL (Mobile High-Definition Link) links your devices with a cable to increase communication speed and also allow charging of your device. If your MHL device is not recognized by the TV, first confirm your device supports MHL, and then check that it is connected properly. If your MHL device connects but some apps don't work, there's an issue with MH

Voice on TV or projector announces everything I do

Samsung provides many accessibility options for our customers. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. Turning off the feature will stop the device from narrating or announcing the names of everything t

TV takes a long time to turn on or has other random glitches

Your Smart TV or Odyssey Ark gaming screen uses memory just like your phone or PC. The more apps you run on your TV, the more memory it uses and when the memory gets low, it can start to run a little slow. It may take a while to turn on, the apps may take longer to start, or the menu may take longer to load. Let us show you how to cold boot or disc

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