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Samsung Chromebook with a blank screen

Samsung Chromebook is not powering on or charging

Samsung Chromebook with a blank screen

If your Chromebook does not turn on or does not charge properly, it may just be a problem with the wall outlet or the AC adapter. However, it may be necessary to enter recovery mode on your Chromebook. Use this guide to learn how to solve the issue.

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Unable to sign in to your Samsung Chromebook
There are several reasons why you may be unable to sign into your Chromebook, such as a network problem or using the wrong password. Keep reading to learn what to do when you are unable to sign into your Chromebook using your Google account.
 Samsung Chromebook camera no longer working
Samsung Chromebook camera no longer working
The camera (or webcam) on your laptop is considered a "plug and play" device. This means that your Chromebook should recognize the device without the need of drivers to operate it. If there is an issue with your camera, it could be due to a software glitch or an issue with the hardware itself.
 Troubleshoot Android apps on Samsung Chromebook
Troubleshoot Android apps on Samsung Chromebook
If an Android app is causing you trouble or will not work, troubleshoot the problem one step at a time. There are several factors that might be causing the problem.
 Find your Samsung Chromebook's OS version
Find your Samsung Chromebook's OS version
There are two ways to locate the Chrome OS version. One is through Settings and the other is through the Chrome browser. If the touchpad is not working, the browser method must be used.
 Samsung Chromebook key came off
Samsung Chromebook key came off
If a key came off your Samsung Chromebook, don't panic. You can reinsert it as long as you have the key and there is no damage to it or the keyboard. Otherwise, you may need to contact our Support Center. 
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