DeX's Fan Runs Continuously

DeX lets you create a PC-like experience on your phone. And just like a PC, DeX comes with a built-in fan for active cooling and it's normal to hear it running sometimes.

Use a keyboard and mouse with Samsung DeX

Use a keyboard and mouse with a DeX Pad or Station Note: Tablets and some models of phones will not fit in the DeX Pad or DeX Station. The DeX Pad and DeX Station are docking stations that your phone can sit in. With a DeX Pad your phone will lie flat, and with a DeX Station it will be propped upright. You can connect a keyboard and mouse to both d

Can't connect to the internet in DeX mode

Just like with any computer or phone, your DeX Station can connect to the Internet. However, there are multiple different ways to obtain a connection. Keep reading to learn about the different methods for connecting to the internet and how to fix any potential issues with them.

Keyboard and mouse issues in DeX mode

Samsung DeX gives you what you want from a PC experience. Not only does DeX mode have an on-screen keyboard and mouse function, you can also connect a wired or Bluetooth keyboard or a mouse directly to a DeX accessory using the USB ports.

Samsung phone does not charge while using DeX

If you are using a DeX Station or DeX Pad, your phone will start charging once you've placed it in the dock and connected a charger cable. However, damaged wires, lost connections, and low speed chargers can prevent DeX Mode from starting or your phone from charging.

External speaker issues with DeX

When you're using Samsung DeX, audio will play from either the phone's speakers or an external audio device, such as wired, Bluetooth, or connected display speakers. If sound is coming from the phone's speakers but not from the external device, the external speakers may not be connected properly.

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