External Memory Details for DeX

With DeX's PC-like experience, accessing external memory is simple. Lucky, you can add external memory, transfer files, and more on your Samsung DeX by using its two USB-A 2.0 ports. If you want to, move files onto it using a USB drive.

Keyboard and mouse issues in DeX mode

Samsung DeX gives you what you want from a PC experience. Not only does DeX mode have an on-screen keyboard and mouse function, you can also connect a wired or Bluetooth keyboard or a mouse directly to a DeX accessory using the USB ports.

Boot your Samsung PC from a USB drive or optical media

There are times when you may want to boot your computer from external storage, using an operating system or specialized software that is provided on a CD-ROM or USB flash drive. A common example is a memory diagnostic tool. If you ever need to do this, shut your computer down all the way, and then press F10 as it is booting.

Can't connect to the internet in DeX mode

Just like with any computer or phone, your DeX Station can connect to the Internet. However, there are multiple different ways to obtain a connection. Keep reading to learn about the different methods for connecting to the internet and how to fix any potential issues with them.

Samsung phone does not charge while using DeX

If you are using a DeX Station or DeX Pad, your phone will start charging once you've placed it in the dock and connected a charger cable. However, damaged wires, lost connections, and low speed chargers can prevent DeX Mode from starting or your phone from charging.

External Display Troubleshooting for Samsung DeX

There are several factors that can affect how the display appears when using Samsung DeX. For example, the screen size may be incorrect, blurry, the wrong color, or there may be problems with the resolution.

How would you like to contact us?

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

START CONVERSATION

Contact

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help

What are you looking for?

External Memory Details for DeX

How would you like to contact us?

Request Service

Message Us

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification