Monitor turns off or on by itself

Your monitor should only turn on and off when you want it to, and not on its own. Don't call Ghostbusters just yet: a loose power cord is the most likely culprit.

Monitor's image is distorted, ghosted, or flickering

Sometimes not everything goes perfectly when installing your monitor. This can cause various picture quality issues such as distortion, ghosting, or flickering. These symptoms are often not due to the monitor itself, especially if it is new. This guide will walk you through the various potential causes and how to fix them.

Monitor is flickering

A monitor that flickers, flashes, or blinks is never a good thing. Luckily, the most common cause for this is a connection issue or damaged cables. Follow this guide to determine if a new cable will fix the flickering, or if you need to examine the monitor's power source or refresh rate settings, or perform a system update.

Monitor won't turn on

If there's no indicator light displaying, check the power switch, check the power cord, and test the outlet. Unfortunately, this basic troubleshooting is the only way to try to fix the issue yourself. If this doesn't help the monitor turn on, then it will need service.

Monitor turns black when I close my laptop lid

You're all set up to watch a nice long video on your connected monitor, so you close your laptop, sit back and... Wait, why did the monitor turn black? By default, most laptops go to sleep when they are closed, even when an external monitor is connected. However, it's pretty easy to adjust this setting.

No audio or poor sound quality from monitor

Many monitors nowadays include speakers, which is helpful if you don't have any other speakers to use. But it's not that helpful if they don't work! The good news is that monitors rarely need service for this issue, and it's usually due to incorrectly configured settings or cables.

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