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TV Does Not Work After Connecting to SmartThings

If the TV's status is stuck in a particular state or does not respond to an action, there are a few things you can try to correct it. Learn how to check your network connection, reset the Hub and other devices, Locations, and Automations in SmartThings, and more below.

SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect

If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings.

Factory reset your SmartThings Hub

Factory reset SmartThings Wifi or Connect Home The steps for factory resetting SmartThings Wifi and Connect Home are very similar, making things simple. Open the SmartThings app, tap Menu, and then tap the Location drop-down menu and select the Hub's location. Tap Devices and tap your Wi-Fi Hub from the list of devices. For SmartThings Wifi, tap Ne

SmartThings Wifi Hub LED Status Indicator

LED Status Indicator Learn the status of your hub by checking the LED status indicator. Here’s what each one means: No light: No power. Green for several seconds: Hub is powered on. Green blinking: This could mean the system is booting/initializing, processing setup, upgrading, or completing setup. Alternates blinking red and green: SmartThings Wif

Factory Reset on Your Hub

To completely redo your SmartThings configuration and start from scratch, or to just reset your Hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire Hub. Continue below to learn more about factory resetting your Hub.

Firmware Updates for SmartThings Sensors, Outlets and Buttons

Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. This will ensure they have the best performance.

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