An Error Message Appears When I Try to Access Apps on My TV

The Terms and Conditions, Privacy Policy message that says, "There are some problems. Please contact the Samsung Call Center for assistance. (Message Code: 0-1)," can appear during initial setup of your TV, after network setup, or when trying to access apps on your TV. Updating the software or changing the DNS server should solve the issue.

Set up your Galaxy A15 5G, A25 5G, or A35 5G for the first time

Set up your Galaxy A15 5G, A25 5G, or A35 5G for the first time Our guide covers everything you need to know about the initial setup process for the Galaxy A15 5G, Galaxy A25 5G, and Galaxy A35 5G, such as inserting your SIM card, turning on your phone, transferring data from a previous device, setting up your voicemail, making phone calls, and tak

Set up your Samsung TV

1. Unbox your TV What you'll need: A large flat table. You'll need to lay the TV facedown to install the stand, so using a table is preferable to the floor. (Models smaller than 75") A soft blanket for covering the table to protect the screen. Someone to help you take the TV out of the box. Note: The following steps apply to any TV model or size, a

Update the software on your Samsung smart TV or monitor

Update the software on your Samsung smart TV or monitor Every once in a while, your Samsung smart TV or smart monitor will receive software updates to add new features or fix bugs. No matter which model you have, keeping your software up to date is very important. You can update your TV or monitor's software over the internet or using a USB flash d

Set up your Samsung TV

Set up your Samsung TV Our guide will walk you through setting up your new Samsung TV, from unboxing and installation to the initial setup process. We’ve also included some tips for getting started with your TV and its functions, such as downloading apps, using connected devices, and streaming content from your phone. Set up your Samsung TV 1. Unbo

Block spam calls with Smart Call on your Galaxy phone

Block spam calls with Smart Call on your Galaxy phone Blocking unwanted numbers and leveraging Smart Call ensures your phone remains a tool for meaningful connections rather than a source of distractions. By filtering out unwanted calls and spam calls, you save time, reduce stress, and protect yourself from potential scams. Additionally, Smart Call

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact