Welcome to the
! Please enjoy our special offers for you
MY BENEFITS SPECIAL OFFERS

Choose your location or language

This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. See our privacy policy here.

Close Close

Want to get hands-on with latest Galaxy device?

Come meet a Samsung representative for your S10 purchase

A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out.
Please share your ZIP Code to find a nearby Best Buy to try out your next phone.

A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device.
Please share your ZIP Code to find a nearby Best Buy location

sales rep

, our Samsung representative, wants to know about you so they can assist you better.

, our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device.

NO, THANKS NO, THANKS

By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Message and data rates may apply.

thankyou-mark

We will see you soon!

sales rep

, our Samsung representative will be in touch with you.

Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free.

  1. Home
    2. /
  2. HMD Odyssey Headset Won't Adjust

HMD Odyssey Headset Won't Adjust

If your HMD Odyssey headset won't adjust, it may have some physical damage. You may need to clean it or bring it in for repair. Keep reading to learn more.

Related Content
Unpair the HMD Odyssey Controllers from the Computer
Unpair the HMD Odyssey Controllers from the Computer
The HMD Odyssey controllers will automatically power off when the headset is removed from your head or the Bluetooth connection ends. When the controllers are turned on, they automatically reconnect to the previous computer. However, you can unpair the controllers from your computer if needed. Keep reading to learn more.
 HMD Odyssey Navigation
HMD Odyssey Navigation
Whether you're using your head or body movements or the controller, navigating virtual worlds with the HMD Odyssey headset is intuitive and natural. Learn how to navigate using your HMD Odyssey headset.
 Windows Mixed Reality Errors and Messages
Windows Mixed Reality Errors and Messages
Sometimes, Windows Mixed Reality will not work if your HMD Odyssey or VR headset is plugged into the incorrect port on your laptop. You may also need to restart Windows Mixed Reality.
 Turn Level Active On or Off
Turn Level Active On or Off
There is a Power button on the Level Active headset that can be used to power it on or off. Keep reading to learn how to turn Level Active on or off below.
 HMD Odyssey is Damaged
HMD Odyssey is Damaged
If your HMD Odyssey or its parts, including the cables, are damaged, it requires service. Keep reading for more information and to learn how to request service.
Share Video
1 people found this helpful.
Was this content helpful?

How would you like to contact us?

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply
Contact
  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE