Samsung phone wakes up in pocket or bag

When your phone is stored in a pocket or bag, your normal day-to-day activities can cause your phone to accidentally wake up or pocket dial someone. The "Lift to wake" and "Double tap to wake" features on your phone could be causing this. You can disable each feature individually, but you may experience better results if both features are turned off.

The new features on your Samsung Galaxy XCover6 Pro

Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. This phone’s rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Anti-s

Program the keys on your Galaxy XCover6 Pro

Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. You can easily customize this key to meet your needs. Navigate to and open Settings, and the

Iris detection not working on Samsung phone

Iris scanning on your Galaxy phone uses biometric data unique to your eyes to keep your device safe, so only you can unlock your phone. If you’re having trouble registering your irises, or if your phone can’t detect your eyes, it could be due to the camera lens or your environment. You can review our tips for using the Iris scanner on your phone.

Audio stops playing on Galaxy mobile device or accessory

If music apps on your phone or tablet are not allowed to run in the background, your audio may stop if the phone or app goes to sleep. Whether you're streaming music from third-party apps like Spotify, using Samsung earbuds, or listening directly to audio files on your phone, you'll need to update your sleeping apps settings to prevent this from ha

Microphone issues with Galaxy phone or tablet

There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems.

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