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  2. Phone screen doesn't turn off or on during calls
Man holding Galaxy S10 With Phone Off

Phone screen doesn't turn off or on during calls

Man holding Galaxy S10 With Phone Off

When you are on a call, the screen will turn off when you hold the phone to your ear, and then turn on when you move the phone away.  If there is something interfering with the proximity sensor, the screen may not respond as expected.

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If you are holding the phone to your ear while on a call, the screen will turn off to prevent unintentional touches. A white light will blink at the top of the screen when the proximity sensor is active.
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Phone displays Activation incomplete error when turning Airplane mode on or off
When you turn Airplane mode on off, some Verizon Galaxy phones may display a notification that Activation is incomplete, and will instruct you to call customer service for assistance.
 Phone or tablet will not power on or off
Phone or tablet will not power on or off
Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.
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Bixby Home isn't appearing
Bixby Home, which only works with the default launcher, can be turned on and off. If you aren't seeing it, it's possible that you accidentally turned it off when managing your Home screen layout. 
 Phone Turns On Automatically
Phone Turns On Automatically
There are several reasons your phone screen may turn on, even if you didn't press the Power key. Read on to prevent your phone or your phone screen from turning on by itself. 
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