Phone screen not turning off during a call

Samsung phone screen doesn't turn off or on during calls

When you are on a call, the screen will turn off when you hold the phone to your ear to prevent accidental touches, and then turn on when you move the phone away. If there is something interfering with the proximity sensor, the screen may not respond as expected.

Blinking white light during calls on Galaxy phone

If you are holding the phone to your ear while on a call, the screen will turn off to prevent unintentional touches. A white light will blink at the top of the screen when the proximity sensor is active.

Jetbot Mop falls down the stairs

The Jetbot Mop comes with sensors on it to help steer it around the obstacles in your home, as well as avoid drops and cliffs, such as stairs. However, to protect these sensors during shipping, they are covered in protective film. If this protective film is not removed, the sensors will be unable to function properly.

Samsung dishwasher does not turn off

When the dishwasher won't turn off, the leak sensor is usually the cause. If the sensor detects moisture, the sensor will try to perpetually drain the dishwasher which prevents it from turning off. You can fix this by selecting a different cycle, looking for error codes, or checking for leaks. In rare cases, you may have to contact the installer.

Galaxy phone shows Activation incomplete when toggling Airplane mode

When you turn Airplane mode on or off, some Verizon Galaxy phones may display a notification that says "Activation is incomplete" and will instruct you to call customer service for assistance. However, this message will usually go away after a simple reboot.

Speaker not working on Samsung phone

There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue.

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK

Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

START CONVERSATION

Social Support

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS

Contact

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help

What are you looking for?

Samsung phone screen doesn't turn off or on during calls

How would you like to contact us?

Message Us

Request Service

Help with your Order

Message Us

Social Support

Ask the Community

Question about a promotion?

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification