Samsung phone screen doesn't turn off or on during calls

If you are holding the phone to your ear while on a call, the screen will turn off to prevent unintentional touches. A white light will blink at the top of the screen when the proximity sensor is active.

Check the proximity sensor The proximity sensor is located at the top of your phone or tablet, near the camera. On phones, it activates during calls and will shut off the phone's screen when the phone is close to your face, so you won't accidentally touch the options when talking. It also detects the level of ambient light while the device is in us

Turn on Accidental touch protection Since you probably keep your phone in your pocket or bag most of the time, you should turn on Accidental touch protection. This will prevent any accidental screen touches while your phone’s stashed away. From Settings, search for and select Accidental touch protection. Tap the switch next to Accidental touch prot

Galaxy Buds Pro Ambient sound can be used on Galaxy Buds Pro when you need to hear what’s going on around you. You can also use the new Detect conversations feature to easily hear if someone is speaking to you. Note: Ambient sound is only available when the Buds are connected to the Galaxy Wearable app on Android devices. Make sure you are wearing

Turn on Active noise canceling on the earbuds themselves Maybe you’re trying to listen to music and focus on some work, but there is a lot of background noise distracting you. If you enable Active noise canceling on your earbuds, less noise will get through and you’ll be able to concentrate. To enable Active noise canceling on the Buds themselves,