Smart Switch for PC or Mac doesn't recognize my device
Smart Switch is an easy way to transfer all your important files from one device to another. You can use it to transfer data between two phones or from a backup saved on your computer. However, if Smart Switch does not recognize your device, there are a few things you should check.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.
Text SMSCARE to 62913 to receive live support 24/7*