Smart Switch for PC or Mac doesn't recognize my device
Smart Switch is an easy way to transfer all your important files from one device to another. You can use it to transfer data to your phone using a backup saved on your computer. However, if Smart Switch for PC or Mac does not recognize your device, there are a few things you should check.
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Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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1-800-SAMSUNG
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1-800-726-7864
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