Refrigerator shows OF OF, O FF, or scrolling temperature bars (Demo Mode)

Cooling Off mode (also know as Demo mode or Shop mode) will disable the cooling systems of the refrigerator, and also disable ice making and the water dispenser. In this mode, the display will show OF OF, O FF, OFF OFF, or scrolling temperature bars, depending on your model.

Condensation, moisture, or mold between the refrigerator doors

When condensation, moisture, or mold forms between the refrigerator doors or on top of the freezer door, this is caused by high humidity, energy saving by the refrigerator, or incorrect usage.

Water leaks in a Samsung refrigerator

Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an auto fill wa

Refrigerator or freezer doors will not close

If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket, roller bars, and how you should store your food.

Autofill water pitcher doesn't fill

There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. But if your pitcher's not filling, the solution could be as simple as turning the setting on.

Test or reset your ice maker

Resetting your ice maker isn't something you'll typically need to do very often. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. But if you want to check if your ice maker is working, it

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK

Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

START CONVERSATION

Social Support

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS

Contact

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help

What are you looking for?

Refrigerator shows OF OF, O FF, or scrolling temperature bars (Demo Mode)

How would you like to contact us?

Message Us

Request Service

Help with your Order

Message Us

Social Support

Ask the Community

Question about a promotion?

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification