Welcome to the
! Please enjoy our special offers for you
MY BENEFITS SPECIAL OFFERS
  1. Home
    2. /
  2. SmartThings unable to detect Smart Cam

SmartThings unable to detect Smart Cam

If the Smart Cam isn't detected by SmartThings when connecting it to the app, you'll need to reset the camera. Before resetting it, be sure to select the camera from the device category in the SmartThings app to ensure SmartThings will detect it after the reset is complete.

Related Content
Sub Hub Creates New Network Instead of Extending
Sub Hub Creates New Network Instead of Extending
If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.
 Manage SmartThings notifications, messages, and activities
Manage SmartThings notifications, messages, and activities
SmartThings has two types of notifications: traditional notifications that appear in your Notification panel and activity notifications that appear in the SmartThings app. You can manage both types of notifications depending on what you'd like to see.
 Sign in or Log out of SmartThings
Sign in or Log out of SmartThings
The SmartThings app uses your Samsung account credentials. To create an account, you simply need to sign in with your Samsung account. To log out, you will need to remove the account from the app.
 Change the name of devices connected to SmartThings
Change the name of devices connected to SmartThings
If you have multiple smart devices of the same type, changing the name can come in handy. For example, if you have a smart bulb in your living room and your kitchen, you'll want to know which is which, so you can control the right one every time. Fortunately, you can customize the name of your smart devices in the SmartThings app.
 Report a problem or send a log file in SmartThings
Report a problem or send a log file in SmartThings
If SmartThings experiences problems, you should report the issue to SmartThings Support so the developers can analyze it. You can also send a log file when the Wi-Fi Hub has issues to help improve its performance.
Share Video
0 people found this helpful.
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
Contact
samsung logo action minus
Contact us
We're here for you.
samsung logo action minus
Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
  • IT/Computing 8 AM - 9 PM EST 7 days a week
  • Text Support 24 hours a day 7 Days a Week
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE
flag
Go to site