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Smart Cam serial number isn't registered error in the SmartThings app

Smart Cam serial number isn't registered error in the SmartThings app

If there's an issue with the Smart Cam's serial number, you may receive an error that the serial number cannot be registered with SmartThings during the setup.

If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.

Manage SmartThings notifications, messages, and activities

SmartThings has two types of notifications: traditional notifications that appear in your Notification panel and activity notifications that appear in the SmartThings app. You can manage both types of notifications depending on what you'd like to see.

The SmartThings app uses your Samsung account credentials. To create an account, you simply need to sign in with your Samsung account. To log out, you will need to remove the account from the app.

Change the name of devices connected to SmartThings

If you have multiple smart devices of the same type, changing the name can come in handy. For example, if you have a smart bulb in your living room and your kitchen, you'll want to know which is which, so you can control the right one every time. Fortunately, you can customize the name of your smart devices in the SmartThings app.

Report a problem or send a log file in SmartThings

If SmartThings experiences problems, you should report the issue to SmartThings Support so the developers can analyze it. You can also send a log file when the Wi-Fi Hub has issues to help improve its performance.

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