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  2. Smart Cam serial number isn't registered error in the SmartThings app
Smart Cam stopped error

Smart Cam serial number isn't registered error in the SmartThings app

Smart Cam stopped error

If there's an issue with the Smart Cam's serial number, you may receive an error that the serial number cannot be registered with SmartThings during the setup.

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SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect
SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect
If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings.
 Factory Reset on your hub
Factory Reset on your hub
If you need to completely redo your SmartThings configuration and start from scratch, or just tot reset your hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire hub.
 Firmware Updates for SmartThings Sensors, Outlets and Buttons
Firmware Updates for SmartThings Sensors, Outlets and Buttons
Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. This will ensure they have the best performance.
 Hub Status is Inactive in SmartThings
Hub Status is Inactive in SmartThings
Sometimes the Hub may become inactive or go offline without any malfunction in its hardware. Learn what to do when the Hub is inactive.
 Sub Hub Creates New Network Instead of Extending
Sub Hub Creates New Network Instead of Extending
If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.
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