Welcome to the
! Please enjoy our special offers for you
MY BENEFITS SPECIAL OFFERS

Choose your location or language

This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. See our privacy policy here.

Close Close

Want to get hands-on with latest Galaxy device?

Come meet a Samsung representative for your S10 purchase

A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out.
Please share your ZIP Code to find a nearby Best Buy to try out your next phone.

A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device.
Please share your ZIP Code to find a nearby Best Buy location

sales rep

, our Samsung representative, wants to know about you so they can assist you better.

, our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device.

NO, THANKS NO, THANKS

By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Message and data rates may apply.

thankyou-mark

We will see you soon!

sales rep

, our Samsung representative will be in touch with you.

Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free.

  1. Home
    2. /
  2. Smart Cam setup stopped at go to Wi-Fi settings on your phone error
Smart Cam error

Smart Cam setup stopped at go to Wi-Fi settings on your phone error

Smart Cam error

If you receive a "Go to Wi-Fi settings on your phone..." error during the setup of the Smart Cam in SmartThings, move your phone closer to the camera. And, make sure to check the Wi-Fi connection between your phone and the camera using the phone's Wi-Fi settings.

Related Content
SmartThings couldn't find Smart Cam error displays during setup
SmartThings couldn't find Smart Cam error displays during setup
If you're too far from the Smart Cam during the setup in the SmartThings app, you may receive an error that the app could not find your camera. To resolve this issue, move your phone closer to the camera during the setup and make sure your phone is connected to Wi-Fi. If the issue continues, reset the camera.
 SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect
SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect
If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings.
 Factory Reset on your hub
Factory Reset on your hub
If you need to completely redo your SmartThings configuration and start from scratch, or just tot reset your hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire hub.
 Firmware Updates for SmartThings Sensors, Outlets and Buttons
Firmware Updates for SmartThings Sensors, Outlets and Buttons
Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. This will ensure they have the best performance.
 Hub Status is Inactive in SmartThings
Hub Status is Inactive in SmartThings
Sometimes the Hub may become inactive or go offline without any malfunction in its hardware. Learn what to do when the Hub is inactive.
Share Video
0 people found this helpful.
Was this content helpful?

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK
Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS
Contact
  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE