Smart Cam setup stopped at go to Wi-Fi settings on your phone error

If you receive a "Go to Wi-Fi settings on your phone..." error during the setup of the Smart Cam in SmartThings, move your phone closer to the camera. And, make sure to check the Wi-Fi connection between your phone and the camera using the phone's Wi-Fi settings.

SmartThings couldn't find Smart Cam error displays during setup

If you're too far from the Smart Cam during the setup in the SmartThings app, you may receive an error that the app could not find your camera. To resolve this issue, move your phone closer to the camera during the setup and make sure your phone is connected to Wi-Fi. If the issue continues, reset the camera.

SmartThings Smart Cam set up stopped at 39 percent

The SmartThings Smart Cam does not require connection to a SmartThings Hub to complete the setup. If you receive an error message during setup using an Android phone, check your network the network connection on your phone, and close and re-open the SmartThings app. Reset the camera if the issue persist.

Something went wrong error displays during SmartThings Smart Cam setup

A network connection is required to complete the setup of the Smart Cam. During the setup, you may receive an error that "Something went wrong..." if there's an issues with your Wi-Fi network, or if your out of the network range.

SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect

If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings.

Factory Reset on your hub

If you need to completely redo your SmartThings configuration and start from scratch, or just tot reset your hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire hub.

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