Poor video and sound quality when connected by HDMI

When your TV has no picture, no sound, intermittent sound drop, or intermittent picture noise, and you're watching something from a device connected by an HDMI cable, one of the simplest potential causes of the issue is that the cable is low quality. Since replacing the cable with a higher quality one isn't always easy or convenient, Samsung 2019 Smart TV models have a setting that can be used to to adjust how the TV interprets the HDMI signal and improve compatibility with the cable.

Samsung TV has no picture or a black screen

A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to trouble

There is a problem with the picture on my TV

Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. Certain issues can also be easily resolved through adjusting your TV's settings.

Samsung TV is not outputting 5.1 audio through the optical output

The optical audio output on the TV is capable of outputting 5.1 audio but only when the TV is decoding the audio signal. Our guide will help you determine when 5.1 will be available and with what audio cables.

Samsung TV has low or no audio

As beautiful as the image on your screen is, sound still remains an important function, or you won't get the full experience of your favorite show or movie. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo

Someone already registered this device error when adding TV to SmartThings

If you experience issues registering the TV to your Samsung account when adding it to SmartThings, you will need to update the account for the TV on the phone you're currently using.

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