Poor video and sound quality when connected by HDMI

When your TV has no picture, no sound, intermittent sound drop, or intermittent picture noise, and you're watching something from a device connected by an HDMI cable, one of the simplest potential causes of the issue is that the cable is low quality. Since replacing the cable with a higher quality one isn't always easy or convenient, Samsung 2019 Smart TV models have a setting that can be used to to adjust how the TV interprets the HDMI signal and improve compatibility with the cable.

TV has no picture or a black screen

A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to trouble

There is a problem with the picture on my TV

Samsung prides itself on being a leader in TV technology and image quality, so if your TV isn't in tip top shape then we want to help you get it there. Fortunately, your TV comes with a picture test which can immediately identify whether the screen problem is actually due to your TV or not. Some issues can also be resolved through adjusting setting

TV has no or low audio

As beautiful as the image on your screen is, sound still remains an important function, or you won't get the full experience of your favorite show or movie. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo

Monitor's image is distorted, ghosted, or flickering

Sometimes not everything goes perfectly when installing your monitor. This can cause various picture quality issues such as distortion, ghosting, or flickering. These symptoms are often not due to the monitor itself, especially if it is new. This guide will walk you through the various potential causes and how to fix them.

TV displays an error message

The TV may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the TV to display each of these error messages are available in this guide.

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Poor video and sound quality when connected by HDMI

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