Samsung television with a Soundbar resting in front of it

No sound from rear speakers or subwoofer on the HW-Q90R

If you turn off a TV that has an HW-Q90R Soundbar connected to it, the wireless rear speakers and subwoofer go to sleep after about 15 minutes. Currently, there is an issue where they do not wake up correctly when you turn the TV back on, so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. This can be fixed with a firmware update.

Not able to turn off the voice guide on Samsung HW-S40T Soundbar

The HW-S40T soundbar has a voice guide that audibly announces the source when you switch sources. You can disable the voice guide if you don't like it, but if you are unable to disable the voice guide, there is an easy fix.

Cannot update Samsung soundbar firmware

Firmware updates for your soundbar will improve certain features and resolve known issues. If your soundbar is connected to the internet, that way is usually easiest, but many soundbars don't have that function. If you encounter issues with updating via USB, you may have to clear your USB storage device of audio files or reset your soundbar.

An app is not working on my Samsung TV

Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. If you have an app that is freezing, not loading, missing, or crashing, you should: 1. Cold boot the TV. 2. Update the TV's software. 3. Delete the app from the TV and download it again. 4. Reset Smart Hub on your TV.

TU7000 TV has abnormal colors, ghosting, or blurry picture

If you notice that your TV has abnormal colors, has a double image (ghosting), or the image looks blurry, just know that we are aware of the issue and you can fix it right now. You just need to update your firmware. There are two ways to do this: download the firmware from our website and update with USB, or update it directly from your TV.

Update the firmware for audio drop issues on NU6 models

New firmware has been released to fix issues with static audio or audio drop outs on the NU6 series model TVs. This firmware also corrects issues with VUDU UHD playback errors and video freezing errors. Let us walk you through installing the firmware so these issues can be resolved.

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No sound from rear speakers or subwoofer on the HW-Q90R

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