No sound from rear speakers or subwoofer on the HW-Q90R
If you turn off a TV that has a Samsung soundbar connected to it, the wireless rear speakers and subwoofer may go to sleep after about 15 minutes. Currently, there is an issue where they do not wake up correctly when you turn the TV back on, so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. This can be fixed with a firmware update.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Call or Text Us
Give us a call
How can we help you?
1-800-SAMSUNG
1-800-SAMSUNG
1-800-726-7864
1-800-726-7864
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 9 PM EST 7 days a week
-
Text Support 24 hours a day 7 Days a Week
