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TV has no or low audio

As beautiful as the image on your screen is, sound still remains an important function, or you won't get the full experience of your favorite show or movie. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on your TV and the device it's connected to in order to hunt down and correct the issue.

There is a problem with the picture on my TV

Samsung prides itself on being a leader in TV technology and image quality, so if your TV isn't in tip top shape then we want to help you get it there. Fortunately, your TV comes with a picture test which can immediately identify whether the screen problem is actually due to your TV or not. Some issues can also be resolved through adjusting setting

TV makes an abnormal noise

The only noise you should hear from your TV is the sound of whatever you're watching. If you hear some other kind of noise, it could be due to temperature changes or electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep it quiet.

Apps missing from my TV or Blu-ray player

When an app is missing from your TV, it may have been retired. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. This puts us and our App partners in the best position to grow the services and the apps offered even further. If you use any of these apps,

Blu-ray player will not connect to the internet

For your Blu-ray player to connect to the internet via Wi-Fi, it needs to be able to connect to the router, which lets it connect to the internet. There are many variables that can cause these connections to fail, but many of them are easy to fix. Knowing where the connection is failing will help you know what steps to take next.

Disc tray won't open on Blu-ray or home theater system

The tray on your Blu-ray player is pretty critical. Without it, you won't be able to watch any of your movies. Although it's pretty dependable, when it won't open, the fix could be as simple as unlocking it or resetting your Blu-ray player.

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