Range hood will not pair with cooktop or range

If you have the correct model of hood to go with your Bluetooth-enabled cooktop or range, you can pair them together to enable a couple of features. Once your cooktop or range is connected to SmartThings, you'll be able to control the paired hood, too. You'll also have the option to automatically turn the hood on and off when using your cooktop or range. If you're having trouble getting them to pair, we'll walk you through it.

Range hood is too loud

If you think your hood is a bit loud, it may be normal or indicate a problem depending on the type of noise it's making. The action required could be service, reinstallation, or simply turning the range hood to a lower setting.

Range hood will not turn on

The light on your hood helps you see while you're cooking. While we wish we could give you steps on how to replace it yourself, unfortunately replacing the light (or correcting a hood that won't turn on at all) is something which requires a service technician or an installer. The good news though is that these lights hardly ever go out, so if you d

Samsung washing machine information and error codes

Error codes play a vital role in making sure your washer stays in good condition, and give you a starting point if there are ever any issues. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps. Here is a list of the most common error codes and the next steps to take.

Samsung washing machine or laundry smells bad

Sulfur, sewage, burning odors, and foul odors like mildew or mold are all unwelcome and alarming, especially when they come from your washer. If wet laundry sits in this foul odor, it will quickly smell just as bad. Luckily, there are steps you can take to eliminate these odors and prevent them from coming back.

Laundry is stained or damaged after using Samsung washing machine

It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't actually caused by your washer. Routine maintenance and cleaning, combined with the proper use of additives, will often correct and pre

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK

Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

START CONVERSATION

Social Support

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS

Contact

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help

What are you looking for?

Range hood will not pair with cooktop or range

How would you like to contact us?

Message Us

Request Service

Help with your Order

Message Us

Social Support

Ask the Community

Question about a promotion?

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification