Range hood will not pair with cooktop or range

If you have the correct model of hood to go with your Bluetooth-enabled cooktop or range, you can pair them together to enable a couple of features. Once your cooktop or range is connected to SmartThings, you'll be able to control the paired hood, too. You'll also have the option to automatically turn the hood on and off when using your cooktop or range. If you're having trouble getting them to pair, we'll walk you through it.

Range hood is too loud

If you think your hood is a bit loud, it may be normal or indicate a problem depending on the type of noise it's making. The action required could be service, reinstallation, or simply turning the range hood to a lower setting.

Range hood will not turn on

The light on your hood helps you see while you're cooking. While we wish we could give you steps on how to replace it yourself, unfortunately replacing the light (or correcting a hood that won't turn on at all) is something which requires a service technician or an installer. The good news though is that these lights hardly ever go out, so if you d

My washing machine had an error code, but now it is gone

If you received an error code on your washing machine, but it has since cleared and your washing machine is still having an issue, you can look it up by entering diagnostic mode. The process depends on whether your washer has a digital display or not.

Washer buttons won't work

If your washer won't start, the buttons won't work, or the control knob won't select a different cycle, you probably have Child Lock turned on. If your Child Lock icon is lit or flashing, this confirms it. Turning Child Lock off will usually take care of your problem.

Washing machine water fill issues

Samsung washing machines use various technologies to minimize how much water is used. Automatic temperature control also reduces how much hot water is used by mixing in cold water as much as possible. And all Samsung washing machines are high efficiency (HE) and use significantly less water than previous generations, and still get your clothes clea

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Range hood will not pair with cooktop or range

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