Samsung Range knobs may be activated by inadvertent push and turn

The knobs on Samsung ranges meet international safety standards requiring a two-step activation. This means two separate movements are required to turn on a heating element: pushing in and turning. The knob will not turn unless force is being applied to push it inwards. The range can be activated unintentionally if sufficient force (pushing and turning) is applied, either by a person or pet in the household.

Use the racks in your Samsung wall oven

Install and use the oven racks Caution: Make sure the oven is off and cool before installing or removing the racks. Always use oven mitts when handling the racks while the oven is on. It's Cooking 101. You'll need to learn how to properly remove and insert the oven racks so you can put them in the appropriate position for whatever you are cooking o

Electric cooktop is peeling, bubbling, or cloudy under the surface

The smooth sleek finish of your electric or induction cooktop surface can put a real shine in your kitchen, but if not taken care of properly, stains and other marks can easily mar its surface.

Samsung electric and induction cooktop temperature issues

The way your Samsung electric or induction cooktop heats up and retains heat works differently from non-ceramic cooktops. If you're not prepared and aware, this wonderfully steady source of heat could result in burned food. If you have questions or concerns about how hot your cooktop gets, this guide will explain it all.

One burner on the cooktop does not work

When one of the burners on your cooktop is not working, but the others are, then you probably need service. There are a few exceptions to rule out first so you don't waste a service visit on something simple.

Unable to increase or decrease the heat on Samsung cooktop

You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. For instance, if you’ve removed the knobs for cleaning, it can be tricky to put them back in the correct place. Luckily, you just need to use the printed controls on the knobs to reinsert them in t

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact