TV takes a long time to turn on or has other random glitches

Your Smart TV or Odyssey Ark gaming screen uses memory just like your phone or PC. The more apps you run on your TV, the more memory it uses and when the memory gets low, it can start to run a little slow. It may take a while to turn on, the apps may take longer to start, or the menu may take longer to load. Let us show you how to cold boot or discharge your TV or Odyssey Ark gaming screen so you can clear the memory cache and get back to running at full speed.

Voice on TV or projector announces everything I do

Samsung provides many accessibility options for our customers. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. Turning off the feature will stop the device from narrating or announcing the names of everything t

TV switches source by itself

Samsung TVs and the Odyssey Ark gaming screen have Anynet+ (also known as HDMI-CEC), a feature that allows connected external HDMI devices to inform your TV when they have turned on. By default, the TV will immediately switch to this source when this happens. The method to stop the TV or gaming screen from switching the source varies depending on t

Samsung TV HDMI ports are not working

If you have a device connected to your Samsung TV or Odyssey Ark gaming screen like an Xbox, a Playstation 4, Blu-ray player, cable box, or Roku and it does not show up on the screen, you could be having an issue with the HDMI ports. We need to check the external device, reconnect the HDMI cable, try a different HDMI cable, or even try a different

Samsung TV or TV speakers make an abnormal noise

The only noise you should hear from your TV or Odyssey Ark gaming screen is the sound of whatever you're watching. If you hear a cracking or popping noise, it could be due to temperature changes. A buzzing, crackling, or humming noise could be caused by electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep

Someone already registered this device error when adding TV or projector to SmartThings

If your TV, smart monitor, or projector is still registered to an older SmartThings account* or if you accidentally added it to the wrong account, you can easily reset it and transfer it. All you need to do is add the TV/projector to your new account and the SmartThings app will take care of the rest for you.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact