TV takes a long time to turn on or has other random glitches

Your Smart TV or Odyssey Ark gaming screen uses memory just like your phone or PC. The more apps you run on your TV, the more memory it uses and when the memory gets low, it can start to run a little slow. It may take a while to turn on, the apps may take longer to start, or the menu may take longer to load. Let us show you how to cold boot or discharge your TV or Odyssey Ark gaming screen so you can clear the memory cache and get back to running at full speed.

TV switches source by itself

Samsung TVs and the Odyssey Ark gaming screen have Anynet+ (also known as HDMI-CEC), a feature that allows connected external HDMI devices to inform your TV when they have turned on. By default, the TV will immediately switch to this source when this happens. The method to stop the TV or gaming screen from switching the source varies depending on t

Samsung TV HDMI ports are not working

If you have a device connected to your Samsung TV or Odyssey Ark gaming screen like an Xbox, a Playstation 4, Blu-ray player, cable box, or Roku and it does not show up on the screen, you could be having an issue with the HDMI ports. We need to check the external device, reconnect the HDMI cable, try a different HDMI cable, or even try a different

TV or projector does not show up during SmartThings discovery process

You can connect your TV, Odyssey Ark gaming screen, or projector to the SmartThings app without using a SmartThings Hub. If the app has trouble connecting or discovering your device, there are a few things you should check, like if Bluetooth is enabled on your phone. Then, you can try adding your TV/projector to the SmartThings app again.

Apple TV app is not working on Samsung TV or projector

Apple TV is a brand new app that offers a ton of entertainment opportunities on your Samsung TV, Odyssey Ark gaming screen, or projector. If you are having any problems with the Apple TV app, check if your screen needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support.

The Samsung remote is not working

Troubleshooting your remote depends on the issue that you're having with it. If it seems like it's pressing buttons by itself, it may actually be that your remote's buttons are dirty. And if it won't work when you try to use it on your TV, Odyssey Ark gaming screen, or projector, there's a quick check you can perform to figure out if it's your remo

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