Troubleshoot Android apps on Samsung Chromebook
If an Android app is causing you trouble or will not work, troubleshoot the problem one step at a time. There are several factors that might be causing the problem.
Samsung Chromebook key came off
If a key fell off your Samsung Chromebook, don't panic. You can reinsert it as long as you have the key and there is no damage to it or the keyboard. Otherwise, you may need to contact our Support Center.
Samsung Chromebook key came off
Note
If any pieces of your keyboard are missing or damaged, service is required. Our Support Center offers In-home, Walk-in, and Mail-in Service.
1
Inspect the key and keyboard.
Inspect the key and the keyboard's connecting points to check how the key connects to the keyboard.
2
Reinsert key in the keyboard.
Carefully line up the key on top of the keyboard, and press down gently until it clicks into place.
You may need to wiggle your finger back and forth to help it connect.
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Slow internet or connection issues on a Samsung Chromebook
A lagging internet connection or other connection issues on your Chromebook can be caused by a few things, such as your network speed or privacy settings. You can check these as well as other settings and options to get your internet connection working again.
Create or format USB recovery media for your Samsung Chromebook
If your Chromebook's operating system (OS) isn't working properly, you can recover it. You will need to use a USB drive or SD card with at least 8GB of free space for your recovery media. However, once the recovery media has been created, the storage device can't be used normally until it has been formatted by the recovery utility.
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Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
