Samsung refrigerator or freezer doors will not close

Samsung refrigerator or freezer doors will not close
One of the simplest things to check is to make sure something (like food) isn't stopping the door from closing.
If frost is forming and blocking the door from closing, additional troubleshooting is available, however you do still need to make sure the doors are completely closing after the frost is cleared away. Otherwise, more frost will form. See our frost troubleshooting guide.
One of the simplest things to check is to make sure something (like food) isn't stopping the door from closing.
If frost is forming and blocking the door from closing, additional troubleshooting is available, however you do still need to make sure the doors are completely closing after the frost is cleared away. Otherwise, more frost will form. See our frost troubleshooting guide.
One of the simplest things to check is to make sure something (like food) isn't stopping the door from closing. In the case of pull-out sections of the refrigerator, you also want to pull the drawer all the way out and look behind it for anything that might be blocking it, as well.
If frost is forming and blocking the door from closing, additional troubleshooting is available. However, you do still need to make sure the doors are completely closing after the frost is cleared away, or more frost will form. See our frost troubleshooting guide.
One of the simplest things to check is to make sure something (like food) isn't stopping the door from closing. In the case of pull-out sections of the refrigerator, you also want to pull the drawer all the way out and look behind it for anything that might be blocking it, as well.
If frost is forming and blocking the door from closing, additional troubleshooting is available. However, you do still need to make sure the doors are completely closing after the frost is cleared away, or more frost will form. See our frost troubleshooting guide.
Inspect the rubber seal around the door. Make sure it is not warped or damaged, preventing the door from closing. If the seal is damaged, visit the Support Center to request service.
Note: The remaining steps only apply to French Door freezers. If the pull-out drawer that is not closing is not a French Door freezer, but it still will not close after performing Steps 1 and 2, visit our Support Center to request service.
Inspect the rubber seal around the door. Make sure it is not warped or damaged, preventing the door from closing. If the seal is damaged, visit the Support Center to request service.
Note: The remaining steps only apply to French Door freezers. If the pull-out drawer that is not closing is not a French Door freezer, but it still will not close after performing Steps 1 and 2, visit our Support Center to request service.
Now that the storage bin is out of the way, you should be able to easily see the inside tracks, near the back. At this point, these mechanisms should be all the way towards the front, with the springs at their full length and not compacted.
If they are not in the correct position, carefully slide them to the front one at a time until they lock into place.
Note: The next four steps cover how to put the index bar back in place. If it's already in place, skip to step 9.
Now that the storage bin is out of the way, you should be able to easily see the inside tracks, near the back. At this point, these mechanisms should be all the way towards the front, with the springs at their full length and not compacted.
If they are not in the correct position, carefully slide them to the front one at a time until they lock into place.
Note: The next four steps cover how to put the index bar back in place. If it's already in place, skip to step 9.
The index roller bar is a piece of metal that spans from one side of the freezer to the other between two gears, also called index rollers. It sits in the freezer behind the drawer and storage bin. It anchors and stabilizes the index rollers on the track that the freezer drawer slides on.
Check to see if this bar is still in place and rolling correctly. This is what it should look like when it's in place:
The index roller bar is a piece of metal that spans from one side of the freezer to the other between two gears, also called index rollers. It sits in the freezer behind the drawer and storage bin. It anchors and stabilizes the index rollers on the track that the freezer drawer slides on.
Check to see if this bar is still in place and rolling correctly. This is what it should look like when it's in place:
If the index roller bar has been dislodged and fallen out of place, first locate the small plastic clip that holds the bar in place, which will most likely be lying on the bottom of the freezer compartment. Even if the clip has fallen out of place, it is very rare for it to actually break, so make sure to find it.
If the index roller bar has been dislodged and fallen out of place, first locate the small plastic clip that holds the bar in place, which will most likely be lying on the bottom of the freezer compartment. Even if the clip has fallen out of place, it is very rare for it to actually break, so make sure to find it.
The bar is not symmetrical since it has a hole near one end and not the other. The end with the hole in it should go into the gear on the right, and the other end of the metal rod (without the hole) goes into the gear on the left.
The bar is not symmetrical since it has a hole near one end and not the other. The end with the hole in it should go into the gear on the right, and the other end of the metal rod (without the hole) goes into the gear on the left.
This clip prevents the bar from sliding back and forth and falling out. After inserting the clip, tug on the bar slightly to ensure that it is securely in place.
This clip prevents the bar from sliding back and forth and falling out. After inserting the clip, tug on the bar slightly to ensure that it is securely in place.
The latch should not be bent or twisted. It should be fairly centered and straight up and down.
The outer door was designed to have a little wiggle room of about 1 millimeter. This becomes more noticeable when the fridge is cold, as opposed to when it's warm (like a display model in a store).
The latch should not be bent or twisted. It should be fairly centered and straight up and down.
The outer door was designed to have a little wiggle room of about 1 millimeter. This becomes more noticeable when the fridge is cold, as opposed to when it's warm (like a display model in a store).
Check if the hinges on the doors and the fridge flap are loose or have too much give.
Check if the hinges on the doors and the fridge flap are loose or have too much give.
If the flap is not moving into place, press down on the tab located on the top to ensure it's not jammed. There should be some give, and the flap will spring back. Then, the flap should move itself when the door opens and closes.
If the flap is not moving into place, press down on the tab located on the top to ensure it's not jammed. There should be some give, and the flap will spring back. Then, the flap should move itself when the door opens and closes.
Before performing the steps below, see the Pull Out Door section and confirm that nothing is blocking the door from closing.
The steps below only need to be performed if the door is no longer aligned on the rails, or the index roller bar has come out.
Make sure to remove both the drawer:
And the storage bin:
Make sure to remove both the drawer:
And the storage bin:
Now that the storage bin is out of the way, you should be able to easily see the inside tracks, near the back. At this point, these mechanisms should be all the way towards the front, with the springs at their full length and not compacted.
If they are not in the correct position, carefully slide them to the front one at a time until they lock into place.
Now that the storage bin is out of the way, you should be able to easily see the inside tracks, near the back. At this point, these mechanisms should be all the way towards the front, with the springs at their full length and not compacted.
If they are not in the correct position, carefully slide them to the front one at a time until they lock into place.
The index roller bar is a piece of metal that spans from one side of the freezer to the other between two gears, also called index rollers. It sits in the freezer behind the drawer and storage bin. It anchors and stabilizes the index rollers on the track that the freezer drawer slides on.
Important: The next three steps cover how to put this back in place if it has fallen out. If it's already in place, you can skip to step 7.
This is what it should look like when it's in place:
This is what it might look like if it's fallen out (or it may have fallen among the food in the basket):
The index roller bar is a piece of metal that spans from one side of the freezer to the other between two gears, also called index rollers. It sits in the freezer behind the drawer and storage bin. It anchors and stabilizes the index rollers on the track that the freezer drawer slides on.
Important: The next three steps cover how to put this back in place if it has fallen out. If it's already in place, you can skip to step 7.
This is what it should look like when it's in place:
This is what it might look like if it's fallen out (or it may have fallen among the food in the basket):
If the index roller bar has been dislodged and fallen out of place, first locate the small plastic clip that holds the bar in place, which will most likely be lying on the bottom of the freezer compartment.
Important: The clip is necessary to keep the bar in place. Even if the clip was dislodged and fell out of place, it is very rare for it to actually break.
If the index roller bar has been dislodged and fallen out of place, first locate the small plastic clip that holds the bar in place, which will most likely be lying on the bottom of the freezer compartment.
Important: The clip is necessary to keep the bar in place. Even if the clip was dislodged and fell out of place, it is very rare for it to actually break.
The bar is not symmetrical since it has a hole near one end and not the other. The end with the hole in it should go into the gear on the right.
And the other end of the metal rod (without the hole) goes into the gear on the left.
The bar is not symmetrical since it has a hole near one end and not the other. The end with the hole in it should go into the gear on the right.
And the other end of the metal rod (without the hole) goes into the gear on the left.
This clip prevents the bar from sliding back and forth and falling out.
After inserting the clip, tug on the bar slightly to ensure that it is securely in place.
This clip prevents the bar from sliding back and forth and falling out.
After inserting the clip, tug on the bar slightly to ensure that it is securely in place.
Important: Use only enough force to ensure the index rollers shift back into place.
Important: Use only enough force to ensure the index rollers shift back into place.


