POWERbot remote does not work

Using the remote is much more convenient than chasing after the POWERbot. If the remote isn't working, try replacing the batteries first, and if that doesn't work, there's a trick to knowing whether it's your remote or your POWERbot at fault.
Person using a remote to control a Samsung robot vacuum on a carpet
Person using a remote to control a Samsung robot vacuum on a carpet

POWERbot remote does not work

1

Replace the batteries in the remote and try again.

Make sure to use fresh batteries and confirm they're inserted in the correct direction.
2

Use a digital camera to check the remote's IR signal.

While looking through a digital camera, such as one on a Galaxy phone, point the remote at it and press and hold various buttons on the remote, such as Power. If the remote is sending an infrared signal, the screen will show a colored light coming from the remote control, which is not visible to the naked eye. On some screens, it may show as a light lavender colored light like the one shown in the image below.

Lavender light from remote

  • If the IR light can be seen on the camera screen, the remote is working; so if the vacuum still doesn't respond to it, visit the Support Center to request service for the vacuum.
  • If the IR light is not seen, replace the remote. Visit the Support Center or purchase from the Samsung parts website.
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