When registering an air purifier, the device freezes at 99% in AP mode.

Last Update Date : Jun 10. 2019

Connection of an air purifier might be interrupted at 99% if an internet server error occurs.

1 Please check your Wi-Fi configuration.

- In Settings > Connections > Wi-Fi on your smartphone, make sure that the router name only consists of symbols and alphanumeric characters. Rename your router if the name includes any other characters.

- Only 2.4 GHz is supported when connecting your air purifier to the Wi-Fi network. Using a 5 GHz Wi-Fi connection may cause problems with
connecting the air purifier.

- On Settings > Connections > Wi-Fi Advanced on your smartphone, make sure that Switch to mobile data is turned off.

Samsung SmartThings
2 Check the distance between the air purifier and the Wi-Fi router.

1.   Check whether the Wi-Fi antenna appears on the display of the air purifier.

2.   At the location of the air purifier, turn on Settings > Connections > Wi-Fi on your smartphone and check the strength of the Wi-Fi. To
connect with the air purifier, three or more Wi-Fi network antenna bars should be displayed.

SmartThings Air Purifiesr Connection

3.   If the network connection is unstable due to the distance between the air purifier and the Wi-Fi router, try installing an additional router or a repeater to extend the operational range.

4.    If the problem with the internet persists after going through the steps above, contact your internet provider to request an inspection andinquire about a solution to the problem.

3 Title 3
4 Title 4
5 Title 5
6 Title 6

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


General Inquiries

24 hours a day / 7 days a week
0860 726 7864

Samsung Pay

24 hours a day / 7 days a week
0860 726 623

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us