After upgrading the Q OS on my phone, the following message: Urgent software updates available is continuously shown

Last Update Date : Nov 26. 2019

The “Urgent software updates available” is continuously shown on the notification panel of my mobile device. What should I do?

Because of compatibility problem between Q OS and Watch plug-in of Samsung Pay, battery running time of wearable device may be decreased and Samsung Pay on wearable device is not working properly if your watch plug-in is old version. 

Accordingly, you should update Watch plug-in software of Samsung Pay to the latest version to prevent any problem.

Samsung encourages users to keep your software and apps updated to latest version.

Q OS upgrading

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


General Inquiries

24 hours a day / 7 days a week
0860 726 7864

Samsung Pay

24 hours a day / 7 days a week
0860 726 623

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us