Google Play Store won't load or download apps

Last Update Date : Apr 12. 2018

 Google Play Store 


If you're having trouble loading the Google Play Store or having issues downloading apps and games, try the troubleshooting steps below.

 

These steps can also help with the following error messages:

        ■ No connection. 
        ■ Error retrieving information from server. [RPC:S-7:AEC-0]. 
        ■ "App Name" could not be downloaded due to an error. (927) 
        ■ Connection timed out.

 

Step 1: Please ensure that you have a valid Internet connection. Then, restart your device.

Step 1  

 

Step 2: Please ensure that the date and time is correct as to the current date and time.

Step 2  

 

Step 3: Go into the Application Manager. Tap on Google Play Store and then tap on Clear Data and Clear Cache. After you have actioned this please do the same for the Download Manager app as shown below.

 Step 3-1         Step 3-2 

 

Step 4: Go back into the Application Manager and tap on Google Play Store. Then tap on Uninstall Updates.

 Step 4 

 

Step 5: Ensure that your device is on the latest software. Go into the Settings menu → About device Software update. Then tap on Update now to search for any updates. If your device is already on the latest software, please proceed to the next step.

Step 5  

 

Step 6: Go into the Application Manager and go into Download Manager. Please ensure that this application has not been disabled.

Step 6  

 

Step 7: Check the available storage. If your device has less than 1GB of storage available, you will need to free up some space.

Step 7  

 

Note: If you have followed these steps and was unable to resolve the issue, please kindly contact Samsung to further address your concerns.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 8am-5pm, 7 days a week.

Facebook

Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert

Email

We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service

Call

0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Samsung
Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us